Author Topic: Installed on new computer, now clicking "icon" only brings up "install" dialog!  (Read 1482 times)

0 Members and 1 Guest are viewing this topic.

Offline donaldp6

  • Newbie
  • *
  • Posts: 5
Installed paid "AIS" from previous computer onto new computer, now clicking "icon" only brings up "install" dialog. Activation code good, everything updated. Ran scan and  finished. Everything was good, or so I thought. Now, whenever I click on the Avast icon, all that comes up is the "AIS" installer  ap asking for permission to install!

Anyone have any ideas?

Donald

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 6792
  • When you think you know, Think Again
Hi
Not sure but off the top of my head an inquiry would be; if the new computer came with pre installed Anti virus (as most do).
Any other anti virus  has to be removed completely with venders removal tool before installing Avast.
Just a thought.
***HP ENVY 15K LT W10 Pro 20H2 64Bit/750GB HD/16GB Ram/Avast Premium 21.3.2459b/Secureline VPN v.5.11b/ADU v.21.1b/ASB v.89.1b/ACP 21.1b/ SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 21.3.2459b/ADU v.21.1b/ACP 21.1b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5417
  • Spartan Warrior
Adding to what schmidthouse said:

Antivirus vendor removal tools:
https://www.avast.com/faq.php?article=AVKB11#artTitle
https://singularlabs.com/uninstallers/security-software/

Also (useful for a new computer system)
General Uninstallers Section:
https://singularlabs.com/uninstallers/

As with anything else, judicial use of these tools is required.  Use only what you need to use, and don't go overboard with it.  You want your new system to run well and at the same time not do anything to harm it.  Use only what you need to resolve your issue; the other stuff is for future reference in case you may need it.
Windows 10 Home 64-bit 1909 Avast Premier Security version 20.10.2442 (build 20.10.5824.618) UI version 1.0.591.

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 6792
  • When you think you know, Think Again
Thanks Mchain  ;)
***HP ENVY 15K LT W10 Pro 20H2 64Bit/750GB HD/16GB Ram/Avast Premium 21.3.2459b/Secureline VPN v.5.11b/ADU v.21.1b/ASB v.89.1b/ACP 21.1b/ SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 21.3.2459b/ADU v.21.1b/ACP 21.1b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE