Author Topic: [solved]Le Parefeu est désactivé  (Read 10368 times)

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Offline mwilmes2011

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[solved]Le Parefeu est désactivé
« on: January 14, 2015, 09:18:17 AM »
Bonjour à tous,

   J'ai renouvellé ma licence pour un avast Premier 2015 sur un Windows 8.1, 64 bits, 4 Go. Et comme beaucoup l'ont rencontré: le parefeu est désactivé.

Voici les tests effectué sans succès :
 - Réparation en mode normal / sans echec
 - Desinstallation/reinstallation en mode normal
 - Desinstallation/reinstallation en mode sans echec
 - Desinstallation/reinstallation en mode normal avec le pare feu windows désactivé
 - Desinstallation/reinstallation en mode sans echec avec le pare feu windows désactivé
 - Desinstallation/reinstallation en mode normal en utilisant l'outil spécial d'avast
 - Desinstallation/reinstallation en mode sans echec en utilisant l'outil spécial d'avast

Et le résultat est toujours et encore le même ... c'est très agaçant ...
Si quelqu'un à une idée. D'avance Merci.
« Last Edit: January 26, 2015, 03:24:59 PM by mwilmes2011 »

Offline Asyn

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Re: Le Parefeu est désactivé
« Reply #1 on: January 14, 2015, 09:19:52 AM »
Please post English here, else use the forum section for your language.
-> https://forum.avast.com/index.php?board=21.0
Win 8.1 [x64] - Avast PremSec 21.2.2450.Beta#1 [UI.599] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mwilmes2011

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Re: Le Parefeu est désactivé
« Reply #2 on: January 14, 2015, 09:28:23 AM »
Here the english for the one who don't know how to use google translation ...

Hello everyone,

    I renewed my license for avast Premier 2015 on a Windows 8.1, 64-bit, 4GB And as many have encountered. The firewall is disabled.

Here are the tests performed without success:
  - Repair in normal mode / safe mode
  - Uninstall / resettlement in normal mode
  - Uninstall / resettlement in safe mode
  - Uninstall / resettlement in normal mode with the windows firewall disabled
  - Uninstall / resettlement in safe mode with the firewall windows disabled
  - Uninstall / resettlement in normal mode using the avast's special tool
  - Uninstall / resettlement in safe mode using the avast's special tool

And the result is always the same and yet ... it's very annoying ...
If someone an idea. Thanks in advance.

Offline Eddy

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Re: Le Parefeu est désactivé
« Reply #3 on: January 14, 2015, 09:34:18 AM »
Do you have (or did you had) any other security (related) software installed?
If so, which ones (or how did you removed them) ?

Offline mwilmes2011

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Re: Le Parefeu est désactivé
« Reply #4 on: January 14, 2015, 09:40:54 AM »
thanks for you reply ...
The only one security software is Avast ... i don't have any other ...

Offline Asyn

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Re: Le Parefeu est désactivé
« Reply #5 on: January 14, 2015, 10:09:23 AM »
- Which version of Premier..?
- Any other security related software installed..?
- Which AV(s) did you use before Avast..?
- Is Windows Defender deactivated..?
Win 8.1 [x64] - Avast PremSec 21.2.2450.Beta#1 [UI.599] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mwilmes2011

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Re: Le Parefeu est désactivé
« Reply #6 on: January 14, 2015, 10:15:14 AM »
Version of avast 2015.10.0.2208
only avast as security software ... even not defender installed
i only installed avast since i got this computer (last year)

Offline Asyn

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Re: Le Parefeu est désactivé
« Reply #7 on: January 14, 2015, 10:17:18 AM »
1. Download Avast Premier Antivirus: http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Win 8.1 [x64] - Avast PremSec 21.2.2450.Beta#1 [UI.599] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mwilmes2011

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Re: Le Parefeu est désactivé
« Reply #8 on: January 14, 2015, 10:45:12 AM »
Firewall cannot start ... (again) ...

Offline Asyn

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Re: Le Parefeu est désactivé
« Reply #9 on: January 14, 2015, 10:46:29 AM »
Reboot the system several times.
Win 8.1 [x64] - Avast PremSec 21.2.2450.Beta#1 [UI.599] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mwilmes2011

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Re: Le Parefeu est désactivé
« Reply #10 on: January 14, 2015, 10:47:55 AM »
already done 4 times

Just in case ... i try to scan all my system ...

Offline Asyn

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Re: Le Parefeu est désactivé
« Reply #11 on: January 14, 2015, 10:48:59 AM »
Just in case ... i try to scan all my system ...
OK, report back.
Win 8.1 [x64] - Avast PremSec 21.2.2450.Beta#1 [UI.599] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline CraigB

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Re: Le Parefeu est désactivé
« Reply #12 on: January 14, 2015, 10:51:19 AM »
Not that it should matter but is the Windows firewall on?

Offline mwilmes2011

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Re: Le Parefeu est désactivé
« Reply #13 on: January 14, 2015, 11:04:40 AM »
Not that it should matter but is the Windows firewall on?
Here are the tests performed without success:
  - Repair in normal mode / safe mode
  - Uninstall / resettlement in normal mode
  - Uninstall / resettlement in safe mode
  - Uninstall / resettlement in normal mode with the windows firewall disabled
  - Uninstall / resettlement in safe mode with the firewall windows disabled
  - Uninstall / resettlement in normal mode using the avast's special tool
  - Uninstall / resettlement in safe mode using the avast's special tool

Offline mwilmes2011

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Re: Le Parefeu est désactivé
« Reply #14 on: January 14, 2015, 11:05:23 AM »
Just in case ... i try to scan all my system ...
OK, report back.

No infection .... but firewall still not activated ....