Author Topic: Cant install Avast!  (Read 3751 times)

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Cant install Avast!
« on: January 17, 2015, 05:05:42 PM »
Hi

For some reason Avast won't install on my laptop. After I opened the installer it just stays on the Avast small loading window then I get a window saying There was an error while completing the setup process.  Please see log below.


15:54:30Infoinstcont[3256,5588]--
15:54:30Infoinstcont[3256,5588]2015/01/17 15:54:30 START: Avast installer/updater
15:54:30Infoinstup[3256,5588]Command: '"C:\Users\SEBAST~1\AppData\Local\Temp\_av_iup.tm~a02732\instup.exe"  /cookie:mkt-047 /edition:1 /prod:ais /sfx:lite /sfxstorage:C:\Users\SEBAST~1\AppData\Local\Temp\_av_iup.tm~a02732 '
15:54:30Infoinstup[3256,5588]CPU: AMD E2-3800 APU with Radeon(TM) HD Graphics    ,4
15:54:30Infoinstup[3256,5588]OS: Windows 8.1 x64
15:54:30Infoinstup[3256,5588]Memory: 45% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4097156/4194176K free
15:54:30Infoinstup[3256,5588]DISKs: C:\ - 644GB free / 680GB total
15:54:30Infoinstup[3256,5588]Running module version: instup.exe - '9.0.2021.515'
15:54:30Infoinstup[3256,5588]Running module version: Instup.dll - '9.0.2021.515'
15:54:30Errorlogger[3256,5588]Failed to open the log file "C:\ProgramData\AVAST Software\Persistent Data\Avast\Logs\Setup.log" with error 0x00000005!
15:54:30Infosimutex[3256,5588]Checking for the mutex ownership.
15:54:30Infosimutex[3256,5588]The mutex is signaled. We are owners of the mutex.
15:54:42Infoguiwizard[3256,5588]Running module version: HTMLayout.dll - '3.3.3.22'
15:54:42Infoguiwizard[3256,5588]Loaded module version: C:\Users\SEBAST~1\AppData\Local\Temp\_av_iup.tm~a02732\HTMLayout.dll - '3.3.3.22'
15:54:42Infoguiwizard[3256,5588]Setup gui was successfully started.
15:54:42Infoinstupcore[3256,5588]Setup update has started.
15:54:42Infoservers[3256,5588]Server definition(s) loaded for 'C:\Users\SEBAST~1\AppData\Local\Temp\_av_iup.tm~a02732\servers.def': 29 (maintenance:0)
15:54:42Infoservers[3256,5588]ChooseServer: selected server 'Download k3416655 AVAST9 Server' with current url 'http://k3416655.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:54:54Errordldwrap[3256,5588]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://k3416655.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
15:54:54Infoservers[3256,5588]ChooseServer: selected server 'Download l8976167 AVAST9 Server' with current url 'http://l8976167.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:55:07Errordldwrap[3256,5588]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://l8976167.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
15:55:07Infoservers[3256,5588]ChooseServer: selected server 'Download t3129423 AVAST9 Server' with current url 'http://t3129423.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:55:20Errordldwrap[3256,5588]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://t3129423.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
15:55:20Infoservers[3256,5588]ChooseServer: selected server 'Download t1692816 AVAST9 Server' with current url 'http://t1692816.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:55:34Errordldwrap[3256,5588]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://t1692816.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
15:55:34Infoservers[3256,5588]ChooseServer: selected server 'Download t3129423 AVAST9 Server' with current url 'http://t3129423.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:55:47Errordldwrap[3256,5588]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://t3129423.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
15:55:47Infoservers[3256,5588]ChooseServer: selected server 'Download r0104721 AVAST9 Server' with current url 'http://r0104721.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:56:00Errordldwrap[3256,5588]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://r0104721.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
15:56:00Infoservers[3256,5588]ChooseServer: selected server 'Download y5410420 AVAST9 Server' with current url 'http://y5410420.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:56:14Errordldwrap[3256,5588]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://y5410420.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
15:56:14Infoservers[3256,5588]ChooseServer: selected server 'Download m5665724 AVAST9 Server' with current url 'http://m5665724.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:56:27Errordldwrap[3256,5588]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://m5665724.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
15:56:27Infoservers[3256,5588]ChooseServer: selected server 'Download p6018800 AVAST9 Server' with current url 'http://p6018800.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:56:40Errordldwrap[3256,5588]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://p6018800.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
15:56:40Infoservers[3256,5588]ChooseServer: selected server 'Download z2238565 AVAST9 Server' with current url 'http://z2238565.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:56:53Errordldwrap[3256,5588]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://z2238565.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
15:56:53Infoservers[3256,5588]ChooseServer: selected server 'Download z9403071 AVAST9 Server' with current url 'http://z9403071.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:56:55Errorpkgengine[3256,5588]DownloadPackage(download): 'C:\Users\SEBAST~1\AppData\Local\Temp\_av_iup.tm~a02732\servers.def.vpx', ip: unknown, has failed with code: 41222 (0x0000A106) [Host unreachable]
15:56:55Infoservers[3256,5588]ChooseServer: selected server 'Download y5410420 AVAST9 Server' with current url 'http://y5410420.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:57:07Errordldwrap[3256,5588]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://y5410420.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 1
15:57:07Infoservers[3256,5588]ChooseServer: selected server 'Download j8880665 AVAST9 Server' with current url 'http://j8880665.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:57:20Errordldwrap[3256,5588]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://j8880665.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 2
15:57:20Infoservers[3256,5588]ChooseServer: selected server 'Download m5665724 AVAST9 Server' with current url 'http://m5665724.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:57:33Errordldwrap[3256,5588]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://m5665724.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 3
15:57:33Infoservers[3256,5588]ChooseServer: selected server 'Download w3741155 AVAST9 Server' with current url 'http://w3741155.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:57:47Errordldwrap[3256,5588]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://w3741155.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 4
15:57:47Infoservers[3256,5588]ChooseServer: selected server 'Download d5353852 AVAST9 Server' with current url 'http://d5353852.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:58:00Errordldwrap[3256,5588]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://d5353852.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 5
15:58:00Infoservers[3256,5588]ChooseServer: selected server 'Download k7196221 AVAST9 Server' with current url 'http://k7196221.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:58:13Errordldwrap[3256,5588]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://k7196221.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 6
15:58:13Infoservers[3256,5588]ChooseServer: selected server 'Download m2786491 AVAST9 Server' with current url 'http://m2786491.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:58:27Errordldwrap[3256,5588]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://m2786491.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 7
15:58:27Infoservers[3256,5588]ChooseServer: selected server 'Download f5187669 AVAST9 Server' with current url 'http://f5187669.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:58:40Errordldwrap[3256,5588]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://f5187669.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 8
15:58:40Infoservers[3256,5588]ChooseServer: selected server 'Download r1088941 AVAST9 Server' with current url 'http://r1088941.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:58:53Errordldwrap[3256,5588]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://r1088941.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 9
15:58:53Infoservers[3256,5588]ChooseServer: selected server 'Download k3416655 AVAST9 Server' with current url 'http://k3416655.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:59:07Errordldwrap[3256,5588]GetFileWithRetry: An error 41222 (0x0000A106) [Host unreachable] has occured when downloading a file from 'http://k3416655.iavs9x.u.avast.com/iavs9x/prod-ais.vpx'. Next try: 10
15:59:07Infoservers[3256,5588]ChooseServer: selected server 'Download z9403071 AVAST9 Server' with current url 'http://z9403071.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
15:59:09Errorpkgengine[3256,5588]DownloadPackage(download): 'C:\Users\SEBAST~1\AppData\Local\Temp\_av_iup.tm~a02732\prod-ais.vpx', ip: unknown, has failed with code: 41222 (0x0000A106) [Host unreachable]
15:59:09Errorpkgengine[3256,5588]LoadLatestProdAndParts: download product file 'prod-ais.vpx' has failed. Status: 41222 (0x0000A106) [Host unreachable]

Thanks.

Offline Eddy

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Re: Cant install Avast!
« Reply #1 on: January 17, 2015, 05:10:52 PM »
If you have (or had) any other av installed, remove that first completely.
Reboot
Run the uninstall tool for avast and try again
Reboot
Try again.

http://www.ache.nl/index.php?location=mal-01