Author Topic: barriers to receiving support  (Read 1806 times)

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barriers to receiving support
« on: January 18, 2015, 08:53:40 AM »
I sought support from AVAST today to help solve a problem in which the language on my "Avast store" page was not English and I was unable to restore it to English in order to make a purchase.
So I found the support page and they asked me to logon, which I trued to do; but then I'm told my e-mail address doesn't have an account with Avast. That's ridiculous! I've been using that e-mail address for since I've had the account, and have an account with AVast that I paid for
So without the logon e-mail, I have no way to get in touch with the company to ask anything

I like the service the company provides but every time I've ever tried to get support, it's always extraordinarily difficult
Is there any solution to this?

Offline Asyn

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Re: barriers to receiving support
« Reply #1 on: January 18, 2015, 09:18:53 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: barriers to receiving support
« Reply #2 on: January 18, 2015, 01:04:57 PM »
Why not ask here for help?
That is what this webboard is for.