Refund Avast GrimeFighter

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Hi.
How do I get the refund?

I filed for a refund after buying Avast GrimeFighter - it did not work at all..
The 1st of january I received a email with this message: "request will be answered as soon as possible", but I haven't heard anything.

I've seen others have the same problem here.
This is my Ticket ID: XVC-978-72569.

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Same problem here!
My ticket #SLJ-479-39721

[Davidek]

Hi Peter and bps,

Your tickets have been forwarded to our refund team.   The refund should be issued today or tomorrow latest.

Sorry for the inconvenience this has caused.

Kind regards,

Davidek

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I purchased Grimefighter on 1/9/15. It doesn't work on my computer. After reboot, I just get a black screen with a flashing -  I sent in for a refund on 1/11/15. Received an automated reply right after request was sent and nothing else since then.   

Ticket ID: FLG-251-15593

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I purchased Grimefighter with the invoice Invoice ID: 12387081760. Just doesn't work. Similarly paid £70+ to have an engineer sort out the problems I was having. THey all just re-appeared on reboot.

Can I have my Grimefighter cash back please?

[Eddy]

Some general information:
https://forum.avast.com/index.php?topic=154831.msg1172746#msg1172746

[Davidek]

Hi superharrio,

Please open a ticket with support and post the ticket number here.  I can then expedite the process.

Kind regards,

Davidek