Author Topic: How to disable avast?  (Read 6816 times)

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How to disable avast?
« on: January 20, 2015, 07:59:42 PM »
I need to find out how to completely disable avast. I need to install maya 2015 for college and avast is causing install issues. The error message I get according to the autodesk support site is because avast is on and disabling all shields doesn't allow the install to work. I need to disable and completely shutdown/exit avast for the installer to work and i'd like to not have to uninstall and reinstall avast.

Help would be appreciated.

Offline Eddy

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Re: How to disable avast?
« Reply #1 on: January 20, 2015, 08:10:37 PM »
Please provide more details.
What os/sp?
What exact version of avast?
What exact install issue(s)?
etc. etc.

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Re: How to disable avast?
« Reply #2 on: January 20, 2015, 08:16:43 PM »
Please provide more details.
What os/sp?
What exact version of avast?
What exact install issue(s)?
etc. etc.

8.1
internet security
http://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-Source-file-not-found-93437458-FD45-41D9-8F2E-8B4F60CF9356-dll.html

So I need to find how to disable avast and can't seem to find one other than uninstalling.

Tried to disable all shields but that didn't seem to be enough.
« Last Edit: January 20, 2015, 08:24:12 PM by peteed1985 »

Offline Eddy

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Re: How to disable avast?
« Reply #3 on: January 20, 2015, 08:22:19 PM »
Are you getting a message from avast when trying to install?
If not the problem is with Maya and they should fix it.

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Re: How to disable avast?
« Reply #4 on: January 20, 2015, 08:24:37 PM »
Are you getting a message from avast when trying to install?
If not the problem is with Maya and they should fix it.

It seems avast sees bifrost which is part of the install files of maya as a false positive and deletes the files while you are downloading them so the installer downloads corrupted.

Offline Pondus

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Re: How to disable avast?
« Reply #5 on: January 20, 2015, 08:26:00 PM »
Quote
It seems avast sees bifrost which is part of the install files of maya as a false positive.............
and what does the avast message say?
« Last Edit: January 20, 2015, 08:30:51 PM by Pondus »

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Re: How to disable avast?
« Reply #6 on: January 20, 2015, 08:30:11 PM »
and what does the avast message say?

Avast never pops up any message telling me it has deleted anything, just leaves me in the dark that it's deleted files.

Offline Pondus

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Re: How to disable avast?
« Reply #7 on: January 20, 2015, 08:32:03 PM »
if avast see it as a False Positive as you say, then there should be a detection popup warning


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Re: How to disable avast?
« Reply #8 on: January 20, 2015, 08:35:11 PM »
if avast see it as a False Positive as you say, then there should be a detection popup warning

Theres 2 things floating around the net one says it sees it as a false positive and the other says avast blocks the dll from unwrapping.

As you can see in the link I gave autodesk points to it being avast's fault and tells you to disable avast. So given that its labeled by them as avast's fault they won't help you other then pointing you to avast for a fix.
« Last Edit: January 20, 2015, 08:39:32 PM by peteed1985 »

Offline Pondus

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Re: How to disable avast?
« Reply #9 on: January 20, 2015, 08:44:13 PM »
how big is the install file?

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Re: How to disable avast?
« Reply #10 on: January 20, 2015, 08:49:01 PM »
In addition to disabling the shields go into go into Settings then Trouble Shooting and uncheck Avast self defense mode. Some software does need Avast fully off to install without problems. Just reenable all of them after the install. If possible disconnect from the internet when you turn off the avast.
Joe

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Re: How to disable avast?
« Reply #11 on: January 20, 2015, 08:52:01 PM »
you can test file here  www.virustotal.com (max 128mb)  /  www.metascan-online.com (max 140mb)  if tested before, click rescan for a fresh result

you can report it to avast lab so thay can have a look   https://support.avast.com/


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Re: How to disable avast?
« Reply #12 on: January 20, 2015, 08:59:36 PM »
Its an installer that downloads the almost 4 gig of files after you run the first 11mb file so I can't upload it and I can't disable the net after disabling avast. Thanks for the self protection module info Joe :)

It's gotten past the stopping point now and should finish installing in 2 minutes :)

Offline Staticguy

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Re: How to disable avast?
« Reply #13 on: January 21, 2015, 01:20:29 PM »
DELL Inspiron 15" 7000 Gaming, Windows 10 Home Version 21H1 (OS Build 19043.1237), Trend Micro Maximum Security 2021 (17.0.1333), Avast SecureLine VPN (5.12.5655), Windows Firewall, Unchecky 1.2