Author Topic: Files couldn't be scanned, sliding malfunction  (Read 6528 times)

0 Members and 3 Guests are viewing this topic.

Offline ehmen

  • Poster
  • *
  • Posts: 498
Files couldn't be scanned, sliding malfunction
« on: January 22, 2015, 08:49:50 PM »
Hi, I have this very weird malfunction with Avast.
When I try to pull the circled section (see attachment) to the right to expand that column, it will go to the left instead. In fact if I grab that line and move my mouse in any direction it will go to the left and make that column smaller and smaller with no way to expand it again.
This only happens with that particular line, not with any of the others.

Has anyone ever heard of such a weird issue before, and would anyone know how I could get rid of it?

Thanks very much in advance, I appreciate any help I could get on this!

P.S. What's with the "Error: Archive is password protected. (42056)" ?
« Last Edit: June 05, 2015, 07:41:24 PM by ehmen »

Offline Michael (alan1998)

  • Massive Poster
  • ****
  • Posts: 2768
  • Volunteer
Re: Very strange Avast sliding malfunction!
« Reply #1 on: January 22, 2015, 09:52:56 PM »
The Password Protected thing, is just because the archive is protected via Encryption. I have thousands of ZIPPED files Avast! cannot scan on my system because of the High Risk potential involved with them (Zipped Viruses). (Curious Hands live in my house too, so leaving them out = Bad).

Regardless, as for the Sliding issue, I have no clue. Sounds funny though. What Avast! Program are you using? Also what OS (SP and Bit)

Edit: Seeing the Password Related File are related to Spybot, I have some comments. It isn't uncommon that all AV's protect their files.. How else would they defend themselves against a malware attack? Also, SB S&D (SpyBot) is very outdated, and offers you little, to no protection against the "Latest and Greatest". Malwarebytes is drastically better and faster.
« Last Edit: January 22, 2015, 09:55:04 PM by Michael (alan1998) »
VOLUNTEER

Senior Security Analyst; Sys Admin (Linux); Forensics/Incident Response.

Security is a mindset, not an application. Think BEFORE you click.

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37700
Re: Very strange Avast sliding malfunction!
« Reply #2 on: January 22, 2015, 09:53:28 PM »
Quote
P.S. What's with the "Error: Archive is password protected. (42056)" ?
this is asked just about once a week .... meaning there is a ton of info if you use forum search

How do I handle files that avast! can’t scan?  https://blog.avast.com/2014/02/28/how-do-i-handle-files-that-avast-cant-scan/


Offline ehmen

  • Poster
  • *
  • Posts: 498
Re: Very strange Avast sliding malfunction!
« Reply #3 on: January 23, 2015, 12:28:31 AM »
The Password Protected thing, is just because the archive is protected via Encryption. I have thousands of ZIPPED files Avast! cannot scan on my system because of the High Risk potential involved with them (Zipped Viruses). (Curious Hands live in my house too, so leaving them out = Bad).
Not all of the stuff Avast can't scan are zipped, see the first 6 items in attachment below.
And about the zipped ones, what's the point of an Anti virus if it's afraid to go in "scary" places that might be infected, isn't that what it's meant for?

Regardless, as for the Sliding issue, I have no clue. Sounds funny though. What Avast! Program are you using? Also what OS (SP and Bit)
Vista SP2 32-bit, with Avast 2015, though I don't get Avast's notification of it auto updating the way I used to.

Edit: Seeing the Password Related File are related to Spybot, I have some comments. It isn't uncommon that all AV's protect their files.. How else would they defend themselves against a malware attack? Also, SB S&D (SpyBot) is very outdated, and offers you little, to no protection against the "Latest and Greatest". Malwarebytes is drastically better and faster.
I don't use Spybot anymore, and it's disabled. I have (the free version of) MalwareBytes and SuperAntiSpyware in addition to Avast.
« Last Edit: January 23, 2015, 12:32:54 AM by ehmen »

Offline Michael (alan1998)

  • Massive Poster
  • ****
  • Posts: 2768
  • Volunteer
Re: Very strange Avast sliding malfunction!
« Reply #4 on: January 23, 2015, 01:14:06 AM »
Hi,

This still applies though.

Quote
Edit: Seeing the Password Related File are related to Spybot, I have some comments. It isn't uncommon that all AV's protect their files.. How else would they defend themselves against a malware attack?

Which was paraphrased from:
Quote
Many programs (often security-related) password protect their files for legitimate reasons. Avast! doesn’t know the password or have any way of using it even if it did. Once the password is supplied by whatever program is using these files, avast! will check the files when they are actually run. If it turns out that something is hidden, avast! will block it. While they are in their password protected state, the files pose no threat to you or your system.
So, you're correct. I was just using ZIp files as a point because more often then not, that is one of the main Password Protected Files.

The Password Protected thing, is just because the archive is protected via Encryption. I have thousands of ZIPPED files Avast! cannot scan on my system because of the High Risk potential involved with them (Zipped Viruses). (Curious Hands live in my house too, so leaving them out = Bad).
Not all of the stuff Avast can't scan are zipped, see the first 6 items in attachment below.
And about the zipped ones, what's the point of an Anti virus if it's afraid to go in "scary" places that might be infected, isn't that what it's meant for?
[/quote]

It's not that it's "afraid", but rather, Avast! doesn't know the password. Even if it did, A program cannot input a password into a file :-).

Regardless, as for the Sliding issue, I have no clue. Sounds funny though. What Avast! Program are you using? Also what OS (SP and Bit)
Quote
Vista SP2 32-bit, with Avast 2015, though I don't get Avast's notification of it auto updating the way I used to.

Try repair installing, if that's a No-go, then fully remove then reinstall.
VOLUNTEER

Senior Security Analyst; Sys Admin (Linux); Forensics/Incident Response.

Security is a mindset, not an application. Think BEFORE you click.

Offline ehmen

  • Poster
  • *
  • Posts: 498
Re: Very strange Avast sliding malfunction!
« Reply #5 on: January 23, 2015, 03:38:49 AM »
Try repair installing, if that's a No-go, then fully remove then reinstall.
What happens to the files in the quarantine when Avast is uninstalled and then reinstalled?

Also, I'm I the only one who stopped getting the usual few-times-a-day pop ups that Avast has just auto updated its definition?

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37700
Re: Very strange Avast sliding malfunction!
« Reply #6 on: January 23, 2015, 10:51:31 AM »
They are deleted

Avast update sound/popup is removed in 2015 ..... Posted many times if you search
Avast now have stream updates that come in evry 5-15 minutes

« Last Edit: January 23, 2015, 10:53:48 AM by Pondus »

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48839
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Very strange Avast sliding malfunction!
« Reply #7 on: January 25, 2015, 02:03:56 PM »
Try repair installing, if that's a No-go, then fully remove then reinstall.
What happens to the files in the quarantine when Avast is uninstalled and then reinstalled?

Also, I'm I the only one who stopped getting the usual few-times-a-day pop ups that Avast has just auto updated its definition?
Another answer to your question:
http://youtu.be/bBy65eCez7Q
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline ehmen

  • Poster
  • *
  • Posts: 498
Re: Very strange Avast sliding malfunction!
« Reply #8 on: January 25, 2015, 03:47:43 PM »
Thanks Bob.

...Which was paraphrased from:
Quote
Many programs (often security-related) password protect their files for legitimate reasons. Avast! doesn’t know the password or have any way of using it even if it did. Once the password is supplied by whatever program is using these files, avast! will check the files when they are actually run. If it turns out that something is hidden, avast! will block it. While they are in their password protected state, the files pose no threat to you or your system.
What if malware zips itself or password protects itself, Avast can't detect it?
Also, how come Malwarebytes and Superantispyware are able to scan these files while Avast cannot?

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48839
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Very strange Avast sliding malfunction!
« Reply #9 on: January 25, 2015, 03:54:05 PM »
Thanks Bob.

...Which was paraphrased from:
Quote
Many programs (often security-related) password protect their files for legitimate reasons. Avast! doesn’t know the password or have any way of using it even if it did. Once the password is supplied by whatever program is using these files, avast! will check the files when they are actually run. If it turns out that something is hidden, avast! will block it. While they are in their password protected state, the files pose no threat to you or your system.
What if malware zips itself or password protects itself, Avast can't detect it?
Also, how come Malwarebytes and Superantispyware are able to scan these files while Avast cannot?
1. A file in it's compressed state can not harm your system. All files prior to running and after they get expanded, are checked and blocked if needed.
2. They can't scan the files either unless they know the password.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37700
Re: Very strange Avast sliding malfunction!
« Reply #10 on: January 25, 2015, 03:58:42 PM »
Quote
  Also, how come Malwarebytes and Superantispyware are able to scan these files while Avast cannot? 
show us, give example .....


Offline ehmen

  • Poster
  • *
  • Posts: 498
Re: Very strange Avast sliding malfunction!
« Reply #11 on: January 25, 2015, 08:08:51 PM »
how come Malwarebytes and Superantispyware are able to scan these files while Avast cannot?
They can't scan the files either unless they know the password. [/size][/font]

show us, give example .....
MBAM has an option to "Scan within archives", and SAS has an option to "Scan inside ZIP archives".
MBAM and SAS never say there's files they can't scan, so I thought that means they could scan everything.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48839
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Very strange Avast sliding malfunction!
« Reply #12 on: January 25, 2015, 08:16:19 PM »
how come Malwarebytes and Superantispyware are able to scan these files while Avast cannot?
They can't scan the files either unless they know the password.

show us, give example .....
MBAM has an option to "Scan within archives", and SAS has an option to "Scan inside ZIP archives".
MBAM and SAS never say there's files they can't scan, so I thought that means they could scan everything.
Avast can also scan compressed files but not if they are password protected. Neither can any one else without the password or a cracking tool.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37700
Re: Very strange Avast sliding malfunction!
« Reply #13 on: January 25, 2015, 08:37:26 PM »
Quote
MBAM and SAS never say there's files they can't scan, so I thought that means they could scan everything.
not all security programs will show scan errors in log, on some you need to activate advanced logging to see it
for the average home user this info is usless as in most cases nothing you can do about it


Offline ehmen

  • Poster
  • *
  • Posts: 498
Re: some files could not be scanned
« Reply #14 on: January 26, 2015, 01:37:54 AM »
I just scanned "C:\Program Files\Clearwire\Connection Manager\CWMultiModePlus.skx" (that Avast couldn't scan) with MBAM and SAS and they both claim in their reports they scanned it.
« Last Edit: June 05, 2015, 07:40:52 PM by ehmen »