Author Topic: avast securine line disconnect  (Read 3561 times)

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avast securine line disconnect
« on: January 21, 2015, 10:37:22 PM »
hello

i have purchased one year of licence on avast vpn secure line
after a few hours, my avast vpn secure line is disconnected and lost connection
i have trying to connect to another location but the problem is the same :'(
i use windows 7 service pack one
can people help me please ???

thank you

Offline Davidek

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Re: avast securine line disconnect
« Reply #1 on: January 22, 2015, 11:41:48 AM »
hi lifeman89,

could you please open a support ticket and share your log information?

You can get the log by going to Computer, Program Data, Avast Software, Avast, Log.  In the Log folder you can find the secureline.txt file.

Or you can send it to me as well and I will pass to support and Devs to troubleshoot.

Thanks,

Davidek

Offline schmidthouse

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Re: avast securine line disconnect
« Reply #2 on: January 22, 2015, 05:46:27 PM »
Thanks Davidek. :)
« Last Edit: January 26, 2015, 06:07:59 PM by schmidthouse »

Offline Davidek

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Re: avast securine line disconnect
« Reply #3 on: January 26, 2015, 02:23:45 PM »
New link for submitting tickets:

https://support.avast.com/