Avast Pro 2015 Won't Stop Scanning at Will

[REDACTED]

No matter how many times I set the scan schedule - Avast has a mind of it's own.  It frequently comes on and begins scanning.  All I can do is hit the "stop" button. Then it ask if I want to restart computer.

This problem is getting really annoying. 

I submitted a ticket with Tech Support but 5 days later...no response.  This isn't the first time I've gotten no response.


Thanks...

[Pondus]

Have you tried a reinstall?    Remove with avast removal tool reboot and reinstall

[Eddy]

Mentioning the os/sp, the exact avast version and if you have (or had) other security (related) software installed can also help.

[REDACTED]

I haven't tried re-installing.

I have Windows 7 Pro 64 bit.  Avast Pro 2015 Antivirus is the product.  Is there some other version information needed?

When the box pops up that a scan is beginning...and I click "end".   The box disappears.  HOWEVER, if I immediately  open the interface it shows that it's scanning...despite my selecting to "end" scan.  It continues to scan no matter what I do to stop it.

It starts scanning several times a day.  I click on pause...and it will.  But if I click to end the scan...it acknowledges my selection but it will scan anyway.

[Pondus]

Avast uninstall utility   https://www.avast.com/uninstall-utility

Install files   https://forum.avast.com/index.php?topic=159528.0

[REDACTED]

Thanks, I'll give it a shot.