Author Topic: A friendly reminder: your Avast subscription will automatically renew in 30 days  (Read 7604 times)

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leeshortall@hotmail.com

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how can i cancel this?

Offline Asyn

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W8.1 [x64] - Avast PremSec 22.5.7253.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

leeshortall@hotmail.com

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i just get this same when i put email and last 4 numbers of my card  Incorrect order number and/or password.

Offline Asyn

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Not sure what you mean, post a screenshot.
W8.1 [x64] - Avast PremSec 22.5.7253.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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It is either oder number + password or email address + the last 5 digits of your credit card.

leeshortall@hotmail.com

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i have try the tow  like 10 times will not work 

Offline Asyn

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W8.1 [x64] - Avast PremSec 22.5.7253.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

leeshortall@hotmail.com

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its ok i got it thanks for your help tho :)

Offline Asyn

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You're welcome.
W8.1 [x64] - Avast PremSec 22.5.7253.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

leeshortall@hotmail.com

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nope i got on but when i try to change it it comes up with put email and password in when i put in it comes up with Enter a valid email address. i try to send  ticket but comes up with enter a valid email. can i just cancel with bank be cos im sick of trying!

Offline Eddy

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Ofcourse you need to provide a valid email address if you want to submit a ticket.
How else do you expect avast can answer the ticket?

https://support.avast.com/Tickets/Submit

leeshortall@hotmail.com

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thats just it it is valid im not stupid i have 1 email

leeshortall@hotmail.com

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i can not change if i can not get in there if the money go out my bank i will wont a refund but haw can i do that if i cant send a ticket!! with the email that i give you last time i payed and registered with  ?
« Last Edit: January 26, 2015, 05:03:35 PM by Lee41 »

Offline Eddy

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Try the same email as you are using here.

leeshortall@hotmail.com

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i did but it dint work pleas help me