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Author Topic: Avast has found Trojan but can't delete?  (Read 20461 times)

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Re: Avast has found Trojan but can't delete?
« Reply #30 on: February 02, 2015, 09:32:27 PM »
should I do it now or after we're completely finished?
(so sorry for bombarding you with all these questions! :-[ )
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Offline essexboy

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Re: Avast has found Trojan but can't delete?
« Reply #31 on: February 02, 2015, 09:33:53 PM »
Doing now is a good a time as any

Always remember the only stupid question is the one you do not ask :)
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Re: Avast has found Trojan but can't delete?
« Reply #32 on: February 02, 2015, 09:36:21 PM »
haha thank you!  you really are too kind (and very wise!)  :D

ok, I'll do it now and fingers crossed everything is ok then I'll download the Mike Lin thing.

thank you!

« Last Edit: February 02, 2015, 09:37:54 PM by buzzybee »
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Re: Avast has found Trojan but can't delete?
« Reply #33 on: February 02, 2015, 10:14:57 PM »
hey essexboy

has the Trojan been removed? I'm just concerned that if I uninstall Google Desktop and it's still there something bad will happen.

the reason I ask is I just checked the Avast scan log and it still won't let me delete it.

I've attached a jpg!

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Offline essexboy

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Re: Avast has found Trojan but can't delete?
« Reply #34 on: February 02, 2015, 10:24:55 PM »
If you uninstall google desktop that folder will be deleted
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Re: Avast has found Trojan but can't delete?
« Reply #35 on: February 02, 2015, 10:45:07 PM »
hey essexboy

Ok, so I've uninstalled Google Desktop (hurrah!), checked Avast log and the trojan is still there. Still won't let me delete it (!) Tried to move it to chest but it said it could not find the path specified.
Should I do an Avast reboot? will that clear it once and for all?
I still haven't downloaded the last program you've advised me too yet! I just wondered if I should reboot first?
also...is there any way that Avast could have been compromised by the trojan? should I delete and reinstall...?
(so many questions, sorry!)   :-[
« Last Edit: February 02, 2015, 10:48:27 PM by buzzybee »
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Offline essexboy

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Re: Avast has found Trojan but can't delete?
« Reply #36 on: February 02, 2015, 10:58:54 PM »
Yes reboot as the file may still be in memory or is it still in the log as opposed to avast alerting on it

Avast is protected so it is excessively hard to infect :)

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Re: Avast has found Trojan but can't delete?
« Reply #37 on: February 02, 2015, 11:09:25 PM »
hey essexboy,

thank you, I'll do a reboot scan now.

I probably won't get back online after its done, so I'll download the Mike Lin program in the morning and get back to you for more instruction!

you're seriously the best, thank you SO MUCH for helping me, I really don't know what I would have done!

until tomorrow...  :D
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Offline essexboy

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Re: Avast has found Trojan but can't delete?
« Reply #38 on: February 02, 2015, 11:10:01 PM »
Night night :)
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Re: Avast has found Trojan but can't delete?
« Reply #39 on: February 03, 2015, 05:56:25 PM »
hey essexboy  :D

sorry for the delay in getting back to you, bit of a crazy day!  :o

ok, so I did the Avast reboot scan and the Trojan is still showing up in the threat section (?), but when I try to delete it from the list it still won't let me and says "action postponed until next reboot" (!) which I've done like 3 times (!) And I can't move it to the chest as it says it "can't find the path specified"  :-\

Should I be really concerned about this?

has the Trojan definitely been removed?

maybe I should uninstall Avast and reinstall? Would that clear it?

also, did a windows scan and I got this  - windows replaced bad clusters in file 38232 of name  \DOCUME~1\user1\APPLIC~1\Mozilla\Firefox\Profiles\OGOKWO~1. DEF\WEBApp~1.SQL.

since then, browsers back to normal - a LOT faster!  ;D  and opening files also much quicker!  :D

So do I need to do the Mike Lin thing you said?

I shall await your instruction!

EDIT: meant to ask you - I deleted Google Earth, Photos Screensaver, picasa, kindle - but there are still files in my documents folder - is it safe to delete them??

« Last Edit: February 03, 2015, 06:08:42 PM by buzzybee »
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Offline Pondus

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Re: Avast has found Trojan but can't delete?
« Reply #40 on: February 03, 2015, 06:23:03 PM »
Quote
And I can't move it to the chest as it says it "can't find the path specified"
can you attach a screenshot of the detection

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Re: Avast has found Trojan but can't delete?
« Reply #41 on: February 03, 2015, 06:54:15 PM »
Hi Pondus  :)

attached! this is if I try to delete, if I try to move to chest I get the can't find path message
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Offline essexboy

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Re: Avast has found Trojan but can't delete?
« Reply #42 on: February 03, 2015, 08:18:26 PM »
Open the virus chest click and hold the bar as shown then move your mouse to the right.  That should extend the filepath so that the full location can be read

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Re: Avast has found Trojan but can't delete?
« Reply #43 on: February 03, 2015, 09:12:30 PM »
hey essexboy

the location was Google Desktop - which I deleted yesterday.

attached jpg!
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Offline essexboy

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Re: Avast has found Trojan but can't delete?
« Reply #44 on: February 03, 2015, 09:31:46 PM »
Try this

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
c:\documents and settings\local settings\application data\google\google desktop
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that
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