Hi,
In that case I'll just troubleshoot here, I'm not at all impressed with the "support".
The issue that I have is that the exclusions are not be accepted by Avast.
I have a folder that contains an exe that is in the exclusions, and yet that exe is being blocked by Avast.
A dialog box pops-up that should allow the exe to be excluded, but it is impossible to click on the link to exclude the exe.
The exe in question definitely is not a virus, it is a program written by myself