Author Topic: Remote Assistance entirely broken  (Read 1960 times)

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Offline RejZoR

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Remote Assistance entirely broken
« on: February 04, 2015, 12:13:19 PM »
I've got a call from my aunt that avast! has expired and she re-registered it but was unsure. So I wanted to check it through Remote Assistance if registration was done correctly and when I got connected, all I could see was a black empty window instead of the remote desktop. Can someone explain to me what the hell was going on with avast! ?
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Offline Rednose

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Re: Remote Assistance entirely broken
« Reply #1 on: February 04, 2015, 03:49:56 PM »
I hope that this problem is not related to if Avast! is registered or not. That would be bad :(

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Offline RejZoR

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Re: Remote Assistance entirely broken
« Reply #2 on: February 04, 2015, 08:24:07 PM »
No, i then manually found out that it was registered through guiding the user step by step to settings where he read me the info on screen. And it was registered correctly.
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Offline Rednose

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Re: Remote Assistance entirely broken
« Reply #3 on: February 04, 2015, 08:32:23 PM »
And did your aunt tried a repair ? Of cource it is stupid making such a suggestion to YOU, but I am curious if you/she mannaged to fix it :)

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Offline RejZoR

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Re: Remote Assistance entirely broken
« Reply #4 on: February 05, 2015, 08:40:11 AM »
No, because I'm not going to bug people about something broken where they were hardly up to the task of confusing re-registration. I've said it countless times that it's TOO COMPLICATED and yet they cram bunch of selections and options to people who don't understand this sort of stuff. And when I wanted to do it easy way using Remote Assistance, it was broken. Aaarrgh.
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