Remote Assistance entirely broken

[RejZoR]

I've got a call from my aunt that avast! has expired and she re-registered it but was unsure. So I wanted to check it through Remote Assistance if registration was done correctly and when I got connected, all I could see was a black empty window instead of the remote desktop. Can someone explain to me what the hell was going on with avast! ?

[Rednose]

I hope that this problem is not related to if Avast! is registered or not. That would be bad

Greetz, Red.

[RejZoR]

No, i then manually found out that it was registered through guiding the user step by step to settings where he read me the info on screen. And it was registered correctly.

[Rednose]

And did your aunt tried a repair ? Of cource it is stupid making such a suggestion to YOU, but I am curious if you/she mannaged to fix it

Greetz, Red.

[RejZoR]

No, because I'm not going to bug people about something broken where they were hardly up to the task of confusing re-registration. I've said it countless times that it's TOO COMPLICATED and yet they cram bunch of selections and options to people who don't understand this sort of stuff. And when I wanted to do it easy way using Remote Assistance, it was broken. Aaarrgh.