No reaction from Avast to my technical issue post

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Hi,

I posted a message on the Avast issues facility on the 24th January. Basically I have been charged twice for the Grime fighter tool. So I am after a refund. As of the 3rd Feb I have had no reply. This over a week gone by. Is this typical of the Avast response times? How can I escalate this problem to Avast? I rang initially the UK tech support number and they pointed me to the online issue facility.

Thanks for any advice.

Barry 

[Eddy]

https://forum.avast.com/index.php?topic=154831.msg1172746#msg1172746

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thanks Eddy, looks like I am not alone. Guess I will be patient a bit longer