Author Topic: is it possible to recover add ons deleted by avast?  (Read 17811 times)

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is it possible to recover add ons deleted by avast?
« on: February 05, 2015, 03:22:35 AM »
originally posted on the mozilla forums
http://forums.mozillazine.org/viewtopic.php?f=38&t=2911175&p=14009621#p14009621

holy @#$% avast is @#$%ing bleep!......
im just preemptively assuming that the mods wont let the post be up if that 'bleeped' out word is typed...

so i just got avast again -full version- after having gotten rid of the garbage program again for about a year or something , to see if it will be able to scan to find a virus that would be potentially causing my dinput.dll contains an error error which is preventing me from launching most of my programs , and a couple hours after i get it i suddenly get this add on firefox that i never installed or even seen before called unisales or something that's spamming my browser with adds everywhere , at the time i thought it was an infection so i was like ok good i'll let avast do it's boot time scan and everything will be fixed hopefully

so now the next morning i get on and find the dinput.dll error isn't fixed , and my browser is still being attacked by adds , i take a look in avast's browser cleanup and find that unisales in the list of add ons in my browser , of course i realize that was the cause of the add problem so i remove it , then go on firefox , and it's still there , so i remove it from firefox's add on page , then go back into avast and find it there still as well , thinking it was some left over info that avast is seeing i click to remove it again , and then suddenly the only thing in the add on list left is avast's shity idk wtf it does add on for firefox , and then i go into firefox again and sure enough EVERYTHING is gone (thankfully my session remained even though session manager was gone now)......

so is there any way to restore the lost add ons or for firefox to remember what it recently had for me to get them all back? i only remember about half of what i had......

(also if anyone knows how to fix this dinput.dll error too that would be @#$%ing great as of course im always the only person in the world to ever have problems like this and none of the few suggestions i did find for registry/dll scaning/fixing programs have worked......)

Offline Eddy

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Re: is it possible to recover add ons deleted by avast?
« Reply #1 on: February 05, 2015, 03:41:02 AM »
A good start would be following the instructions:
https://forum.avast.com/?topic=53253.0

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Re: is it possible to recover add ons deleted by avast?
« Reply #2 on: February 05, 2015, 03:57:15 AM »
A good start would be following the instructions:
https://forum.avast.com/?topic=53253.0
no assistance with cleaning malware is not a good start for recovering what this program messed up with....

Offline Eddy

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Re: is it possible to recover add ons deleted by avast?
« Reply #3 on: February 05, 2015, 11:59:07 AM »
So you installed avast to see if you had/have malware on your system, but you do not want help with it.
Guess what...
We can't help you if you don't listen.

Besides that it was your own decision to remove the add-ons with he BCU.
Don't blame avast for something you have told it to do.

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Re: is it possible to recover add ons deleted by avast?
« Reply #4 on: February 07, 2015, 03:20:51 AM »
So you installed avast to see if you had/have malware on your system, but you do not want help with it.
Guess what...
We can't help you if you don't listen.

Besides that it was your own decision to remove the add-ons with he BCU.
Don't blame avast for something you have told it to do.
no you can't help me because you're not listening , i don't have a malware problem , i have an avast problem
i DID NOT tell avast to remove all my browser add ons , it did that by itself , i want remedy now.......

Offline Eddy

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Re: is it possible to recover add ons deleted by avast?
« Reply #5 on: February 07, 2015, 03:57:11 AM »
You are not reading.
I never said you do (or did) have malware on your system.
I said you wanted to check with avast if you do, which you did and said so yourself.
Quote
to see if it will be able to scan to find a virus that would be potentially causing my dinput.dll contains an error error which is preventing me from launching most of my programs

Quote
and my browser is still being attacked by adds
That is a very strong indication that you do have malware on your system.

The BCU doesn't run automatically, it is the user who initiate the scan.
And if it finds something the user has the choice to remove things or not.

If you want help, follow the instructions and attach the logs to your next post.

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Re: is it possible to recover add ons deleted by avast?
« Reply #6 on: February 07, 2015, 10:57:18 PM »
You are not reading.
I never said you do (or did) have malware on your system.
I said you wanted to check with avast if you do, which you did and said so yourself.
Quote
to see if it will be able to scan to find a virus that would be potentially causing my dinput.dll contains an error error which is preventing me from launching most of my programs

Quote
and my browser is still being attacked by adds
That is a very strong indication that you do have malware on your system.

The BCU doesn't run automatically, it is the user who initiate the scan.
And if it finds something the user has the choice to remove things or not.

If you want help, follow the instructions and attach the logs to your next post.
no you're the one that's not reading , if you were you'd realize the answer to those comments were already stated in the original post

>so now the next morning i get on and find the dinput.dll error isn't fixed
meaning that avast didn't find any viruses that were causing this error = no infection is present

>The BCU doesn't run automatically, it is the user who initiate the scan.

>And if it finds something the user has the choice to remove things or not.

>i take a look in avast's browser cleanup and find that unisales in the list of add ons in my browser , of course i realize that was the cause of the add problem so i remove it , then go on firefox , and it's still there , so i remove it from firefox's add on page , then go back into avast and find it there still as well , thinking it was some left over info that avast is seeing i click to remove it again , and then suddenly the only thing in the add on list left is avast's shity idk wtf it does add on for firefox , and then i go into firefox again and sure enough EVERYTHING is gone (thankfully my session remained even though session manager was gone now)......

>i DID NOT tell avast to remove all my browser add ons , it did that by itself , i want remedy now.......

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Re: is it possible to recover add ons deleted by avast?
« Reply #7 on: February 07, 2015, 11:16:47 PM »
Quote
i want remedy now......
Re-install the good ones and stay away from the bad ones. I'm sure Avast didn't install Unisales on your computer.
Maybe you need to install Unchecky to help you not install that type of Malware again. :)
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Offline Eddy

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Re: is it possible to recover add ons deleted by avast?
« Reply #8 on: February 07, 2015, 11:48:42 PM »
Quote
so now the next morning i get on and find the dinput.dll error isn't fixed meaning that avast didn't find any viruses that were causing this error = no infection is present
No, it only means the error is still there. It doesn't mean that there is no infection. There is no application in the world that can detect/fix everything.
Quote
i DID NOT tell avast to remove all my browser add ons , it did that by itself , i want remedy now.......
No, avast did not do that without your permission.

Again, if you want help...
Provide the logs and we will try to help you.

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Re: is it possible to recover add ons deleted by avast?
« Reply #9 on: February 08, 2015, 05:48:31 AM »
Quote
i want remedy now......
Re-install the good ones and stay away from the bad ones. I'm sure Avast didn't install Unisales on your computer.
Maybe you need to install Unchecky to help you not install that type of Malware again. :)
if i could just do that i wouldn't be complaining here right now , i can't remember the name of every add on i had i just know i had a lot more than what's currently occupying my add on page space....
well i didn't instal that addware either , only appeared out of nowhere a couple hours after i got avast....

Quote
so now the next morning i get on and find the dinput.dll error isn't fixed meaning that avast didn't find any viruses that were causing this error = no infection is present
No, it only means the error is still there. It doesn't mean that there is no infection. There is no application in the world that can detect/fix everything.
Quote
i DID NOT tell avast to remove all my browser add ons , it did that by itself , i want remedy now.......
No, avast did not do that without your permission.

Again, if you want help...
Provide the logs and we will try to help you.
fair enough , do you know exactly what the root of the problem is though and how to fix it? cause i already tried everything avast was my last resort in that route....

i missed you asking for logs in the last reply , i tried searching but didn't come up with anything just tell me real quick how do i get my logs?....

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Re: is it possible to recover add ons deleted by avast?
« Reply #10 on: February 08, 2015, 06:13:44 AM »
i missed you asking for logs in the last reply , i tried searching but didn't come up with anything just tell me real quick how do i get my logs?....
See Reply #1.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: is it possible to recover add ons deleted by avast?
« Reply #11 on: February 08, 2015, 11:22:54 PM »
i missed you asking for logs in the last reply , i tried searching but didn't come up with anything just tell me real quick how do i get my logs?....
See Reply #1.
wait so are there no logs for avast? i already know how to get logs for other stuff like malware bytes , and what logs do you want then?......

Offline bob3160

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Re: is it possible to recover add ons deleted by avast?
« Reply #12 on: February 09, 2015, 12:45:53 AM »
i missed you asking for logs in the last reply , i tried searching but didn't come up with anything just tell me real quick how do i get my logs?....
See Reply #1.
wait so are there no logs for avast? i already know how to get logs for other stuff like malware bytes , and what logs do you want then?......
Is this what you're looking for:
C:\ProgramData\AVAST Software\Avast\log
(ProgramData is a hidden file so you need to make hidden files available in your folder options)


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Re: is it possible to recover add ons deleted by avast?
« Reply #13 on: February 09, 2015, 03:19:23 AM »
i missed you asking for logs in the last reply , i tried searching but didn't come up with anything just tell me real quick how do i get my logs?....
See Reply #1.
wait so are there no logs for avast? i already know how to get logs for other stuff like malware bytes , and what logs do you want then?......
Is this what you're looking for:
C:\ProgramData\AVAST Software\Avast\log
(ProgramData is a hidden file so you need to make hidden files available in your folder options)

ok so i only see 1 log file and it's a dll which this this says it wont accept that file type for attaching to this post.....

Offline Eddy

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Re: is it possible to recover add ons deleted by avast?
« Reply #14 on: February 09, 2015, 03:24:13 AM »
The avast log files are plain text files.
Locations (with a default installation):
https://forum.avast.com/index.php?topic=97815.msg780009#msg780009

But what we need are the log files from Farbar and mbam as described in the link I gave you in reply #1