Hello, I would be grateful if you would issue me with a refund for the above product which I cannot use as I have no ethernet cable and the product does not recognise my wireless adapter. I have sent emails and have a ticket number TPO-478-76957. I have heard nothing since 20 January when I originally enquired about a refund. I would be grateful if you would issue my refund of £19.99 as soon as possible. Thank you for your help.