Hi everyone, I'm a newbie here. I came here as a last resort, and I have the exact same problem as Gina! I have a little different twist, though. When I schedule a boot-time scan, the scan completes correctly, but when the results appear and I'm given choices about whether to delete, delete all, etc., my computer locks up and my only option is to reboot, at which time I cannot get Avast to move or delete the Trojan because the file is in use when Windows starts. Running in safe mode will not allow its removal, either. I've tried everything that was suggested here on the forum, but nothing has worked. This has been going on for days, and I'm perplexed as to what I should do next. I even downloaded AVG to see if I had better luck with the removal, but still no success. I did Symantec's online scan, which gave me the same results, and suggested that it came from someone clicking on a link in Instant Messenger, which my daughter uses for hours every day, although she swears she has never clicked on any links nor downloaded files via IM. I followed Symantec's instructions for removal using the registry, but the files they told me to look for aren't even IN my registry---or at least, they don't say they are associated with this particular Trojan. I have my doubts as to whether it's possible to remove it that way, anyhow, since it always seems to be in use when Windows is running. Any further advice, before I go stark raving mad? Thanks!!
Kim G