Author Topic: Can not install Avast for OSX 10.9.4  (Read 5634 times)

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Can not install Avast for OSX 10.9.4
« on: February 06, 2015, 04:49:06 PM »
When I'm trying to install Avast, i get such message: "Can not install. Installator found some error. blah blah blah".



What can i do to install Avast?

ps. pic is in Russian

Offline specimen9999

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Re: Can not install Avast for OSX 10.9.4
« Reply #1 on: February 06, 2015, 10:18:06 PM »
Sorry, I can't help, I don't understand Russian, I would have to know exactly what is the translation of that "blah blah".

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Re: Can not install Avast for OSX 10.9.4
« Reply #2 on: February 07, 2015, 09:47:12 AM »
Sorry, I can't help, I don't understand Russian, I would have to know exactly what is the translation of that "blah blah".

Sorry, I've transferred system to English language. Here is the screen


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Re: Can not install Avast for OSX 10.9.4
« Reply #3 on: February 09, 2015, 07:27:19 AM »
So... Any suggestions?..

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Re: Can not install Avast for OSX 10.9.4
« Reply #4 on: February 09, 2015, 03:16:49 PM »
Hi dbynth123, I'm sorry you're having trouble with Avast Mac Security. Could you please provide installation logs? Namely /private/var/log/system.log and all logs starting with avast in /tmp .

Note that /tmp is purged after avery boot, so if you've rebooted since the failed installation, please reproduce the problem first.

Also note that you're not running the latest version of Mac OS X 10.9 which is 10.9.5. While I'm not aware of any incompatibilities regarding this version, we generally support only up-to-date systems in their major versions (10.10.2, 10.9.5, 10.7.5, 10.6.8).

Thanks!

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Re: Can not install Avast for OSX 10.9.4
« Reply #5 on: February 09, 2015, 05:40:46 PM »
Hi, here is a system log, where word "avast" can be found:

Quote
Feb  9 20:11:47 mbp-maksym kernel[0]: hfs: mounted Avast Mac Security on device disk1s1
Feb  9 20:11:47 mbp-maksym mds[64]: (Normal) Volume: volume:0x7fadcd805e00 ********** Bootstrapped Creating a default store:1 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Avast Mac Security
Feb  9 20:11:47 mbp-maksym fseventsd[44]: Logging disabled completely for device:1: /Volumes/Avast Mac Security
Feb  9 20:13:06 mbp-maksym sudo[10401]:     root : TTY=unknown ; PWD=unknown ; USER=Maksym ; COMMAND=/Library/Application Support/Avast/hub/userinit.sh uninstall
Feb  9 20:13:08 mbp-maksym Installer[10147]: avast! not installed, skipping Chrome installation
Feb  9 20:13:08 mbp-maksym kernel[0]: Kext com.avast.AvastFileShield not found for unload request.
Feb  9 20:13:08 mbp-maksym kernel[0]: Kext com.avast.PacketForwarder not found for unload request.
 

Anyway, here is full log:
system.log

Here are the logs from /tmp:
avastbrowserextpostinstall-1423498380-10230.log
avastpostinstall-1423498380-10233.log
avastuninstall-1423498386-10373.log
avastuserinit-1423498386-Maksym-10402.log

Later i'll try to make 10.9.5 version of my OSX.

Offline tumic

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Re: Can not install Avast for OSX 10.9.4
« Reply #6 on: February 09, 2015, 06:42:16 PM »
Your system is for some reason missing the following directory:
Code: [Select]
/Library/LaunchAgents(probably deleted by some broken application - the directory should be present in all OS X
versions by default). If you create this directory (must be owned by root/wheel UID/GID) Avast
should install.

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Re: Can not install Avast for OSX 10.9.4
« Reply #7 on: February 09, 2015, 08:57:51 PM »
Yep! This is it! I've created this folder and Avast was installed successfully. Thanks for helping so much!

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Re: Can not install Avast for OSX 10.9.4
« Reply #8 on: April 09, 2016, 01:18:55 PM »
Hello there, I have a same problem with installation. Im on ElCapitan 10.11.4. I had success installation of Avast 2016 for Mac before, but had a problem with Security connection on Chrome browser, so I uninstalled Avast and try reinstall. New installation had same ending picture witch is in this tread. I cant find any logs in Mac. Can someone help me? Maybe I did mistake with uninstalling because first I removed Avast Secure Line (kill app and remove with APPDelete) then restarted Mac. This because ending free days for trying. Then I had a problem with security connection. So I uninstalled Avast via uninstall app in image.

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Re: Can not install Avast for OSX 10.9.4
« Reply #9 on: May 23, 2016, 01:30:19 AM »
How can work  (must be owned by root/wheel UID/GID)