Author Topic: cannot log in  (Read 4950 times)

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cannot log in
« on: December 01, 2014, 09:30:48 PM »
I cannot log in with my browser; I just get a orange loading bar that doesn't move even slightly.(it's about one parallelogram long.)
I cannot log in with the Avast program; I just get a window with the spinning loading symbol in the center.
Unlike the bar in my browser, the Avast loading screen disappears after a while, inconspicuously.
My account has Grimefighter, but I been unable to use it despite purchasing it for my computer.

Offline OndraM

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Re: cannot log in
« Reply #1 on: December 02, 2014, 06:12:28 PM »
One of our DB services was redeployed during the day, which made my.avast.com shortly unavailable.

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  • Guest
Re: cannot log in
« Reply #2 on: December 02, 2014, 10:28:40 PM »
I've tried before and had the same problem and I still can't log in.

I click on https://my.avast.com/en-us/ and it stops at the loading bar.

Offline OndraM

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Re: cannot log in
« Reply #3 on: December 03, 2014, 01:53:42 PM »
Can you tell what browser/os are you using?

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Re: cannot log in
« Reply #4 on: December 16, 2014, 05:38:06 AM »
I use Firefox but I thought it should work from the Avast program.

Offline OndraM

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Re: cannot log in
« Reply #5 on: December 18, 2014, 03:39:37 PM »
I use Firefox but I thought it should work from the Avast program.

It should work everywhere. Can you login in Firefox normally and not through Avast Account section?

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Re: cannot log in
« Reply #6 on: December 26, 2014, 07:07:15 AM »
I am also facing the same issue from past 2 days.

Platform details:
Windown 7

IE 10

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  • Guest
Re: cannot log in
« Reply #7 on: February 17, 2015, 02:54:34 PM »
Hi all

I'm new to the forum, but I've been using Avast for a good while now.  I haven't been able to log into My.Avast.com all morning.  I'm getting the same orange bar as described by the OP back in December.

I can log in on my phone through the app, but not on my laptop through the programme or online.

Any help would be very much appreciated.

Thanks, Greg
PS - I meant to say I'm using Chrome and Windows 8.

Offline DavidR

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Re: cannot log in
« Reply #8 on: February 17, 2015, 03:43:44 PM »
Just logged on right now using firefox 35.0.1 without issue.

Also able to logon from the avastUI > Account using avast 2015.10.0.2210 R2 Beta2.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Eddy

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Re: cannot log in
« Reply #9 on: February 17, 2015, 03:48:37 PM »
No problem at all.
Windows XP SP3, Opera 12.17