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Author Topic: ACTIVE PROTECTION SHIELDS WON'T TURN ON  (Read 8403 times)

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ACTIVE PROTECTION SHIELDS WON'T TURN ON
« on: February 19, 2015, 12:44:54 PM »
Hi

We have the paid version of avast on our home computer, but a few days ago it started saying "YOU ARE UNPROTECTED! Avast background service is not working" and 4 of the shields were turned off. Now the firewall has turned itself off too.

When I try to turn them back on it won't let me, and when I click 'resolve now' or 'start now' it won't, or just says it is 'unable to'. I also tried going through computer programs & repairing avast twice but nothing happened when I restarted, it was just the same message of it not working!

If anybody could help I would be so grateful. I tried ringing the support number but she wasn't very helpful.

Getting quite urgent now, as it is the main computer!!

Thanks
« Last Edit: February 19, 2015, 12:52:04 PM by ware »
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Offline Pondus

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Re: ACTIVE PROTECTION SHIELDS WON'T TURN ON
« Reply #1 on: February 19, 2015, 01:01:24 PM »
controlpanel > ad/remove programs > avast > uninstall/change > repair option ....wait a minute and reboot


important that any previous used or factory installed AV is removed

General: Uninstalling a third-party antivirus software   https://www.avast.com/en-eu/faq.php?article=AVKB11#artTitle





« Last Edit: February 19, 2015, 01:03:03 PM by Pondus »
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Re: ACTIVE PROTECTION SHIELDS WON'T TURN ON
« Reply #2 on: February 19, 2015, 01:43:13 PM »
Hi

I just did what you said, but now the computer won't turn on. I click 'start windows normally' and then it just turns off again. Tried starting it in safemode but the same thing happens. "RGB no input signal" Any advice please?

Thanks
« Last Edit: February 19, 2015, 01:47:57 PM by ware »
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Offline essexboy

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Re: ACTIVE PROTECTION SHIELDS WON'T TURN ON
« Reply #3 on: February 19, 2015, 03:52:27 PM »
RGB no input sign would suggest a video card problem
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Re: ACTIVE PROTECTION SHIELDS WON'T TURN ON
« Reply #4 on: February 20, 2015, 12:28:55 PM »
Hi thanks

How do I fix this please? My computer just keeps rebooting but fails, and tries to restart, repeatedly. If it is the video card, what would have caused this? Could it be a virus???
« Last Edit: February 20, 2015, 12:34:09 PM by ware »
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Offline essexboy

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Re: ACTIVE PROTECTION SHIELDS WON'T TURN ON
« Reply #5 on: February 20, 2015, 02:57:49 PM »
No it is a hardware problem.  Is the video card on the motherboard or is it a PCI one
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Re: ACTIVE PROTECTION SHIELDS WON'T TURN ON
« Reply #6 on: February 20, 2015, 03:08:22 PM »
I'm not sure. Would I have to dismantle the CPU to find this out?
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Offline essexboy

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Re: ACTIVE PROTECTION SHIELDS WON'T TURN ON
« Reply #7 on: February 20, 2015, 03:33:57 PM »
What is the make and model of your computer ?

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Re: ACTIVE PROTECTION SHIELDS WON'T TURN ON
« Reply #8 on: March 26, 2015, 10:01:04 PM »
I had the same problem that some shields won't turn on. I like more then one anti-virus software as NO single program will catch everything. I like AVAST very much, but it's not perfect. I realize that this sometimes causes problems, but AVAST seems to play nicer with other security programs then other antivirus programs that I've had. 1 of my shields wouldn't turn on & Avast's solution is to delete every other program. I tried
many things over a few days without success. Finally I just deleted AVAST & re-installed and that solved (at least right now) this problem. AVAST
should VASTLY improve the troubleshooting section (self diagnosis) of it's program. I can't say that I've had any luck with windows repair programs, but worth a shot.
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