Author Topic: can NOT stop auto renewal  (Read 2285 times)

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  • Guest
can NOT stop auto renewal
« on: February 20, 2015, 11:00:03 AM »
hey,

i am having trouble canceling my renewal. i have followed this https://www.avast.com/en-us/faq.php?article=AVKB126#artTitle but it does not recognise my password etc.

I have submitted a ticket and the number is #BIB-869-23496 but that was on the 18th with still no answer! So, i have posted this in hope to cancel it because i do not want to have a renewal at this time.

So, please either reply here or better yet to my submitted ticket

Thanks in advance
Mark

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  • Guest
Re: can NOT stop auto renewal
« Reply #1 on: February 20, 2015, 11:13:13 AM »
update:- ive got into my order via the link but when turn Automatic Renewals to OFF it comes up with this error in waterfox, chrome, internet explorer.

Quote
Server Error

Error:

We are unable to perform the selected action. We apologize for the inconvenience.

Error Number:  SIT_000002

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  • Guest
Re: can NOT stop auto renewal
« Reply #2 on: February 20, 2015, 08:09:27 PM »
ok, everything is sorted and your customer service sucks! thank god i've cancelled my subscription with you if this is the service you give  >:(

Offline Eddy

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Re: can NOT stop auto renewal
« Reply #3 on: February 21, 2015, 07:25:00 PM »
It is just 3 days since you posted the ticket.
You should learn to have a little patience.
You are not the only one asking things.

And on what website are you getting that message?
Digital River or Nextway ?