Trouble with URL:Mal popup

[REDACTED]

Hi, I recently have a problem with Avast continually alerting me of a URL:Mal infection. I haven't been able to get rid of it by my usual means so I was hoping someone could help. I've attached the logs suggested by the information thread (malwarebytes, FRST, etc)

I've started getting popups despite ad block and it has been getting progressively worse. I someone could provide a solution, that would be great. Thank You!

[REDACTED]

Thank you namez93 and welcome to Avast Forums.

Most malware remover specialists are off line now since they are located in Europe.  You will get help tomorrow for sure so be patient.

[essexboy]

Hi there, the first thing you must do is uninstall Chrome you can re-install on completion

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 

CreateRestorePoint:
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
CHR StartupUrls: Default -> "hxxp://websearch.look-for-it.info/?pid=2921&r=2015/02/15&hid=14639724127398644889&lg=EN&cc=US&unqvl=82"
CHR Profile: C:\Users\Naomi\AppData\Local\Google\Chrome\User Data\Default
CHR Extension: (Google Slides) - C:\Users\Naomi\AppData\Local\Google\Chrome\User Data\Default\Extensions\aapocclcgogkmnckokdopfmhonfmgoek [2014-12-28]
CHR Extension: (Google Docs) - C:\Users\Naomi\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2014-12-28]
CHR Extension: (Google Drive) - C:\Users\Naomi\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2014-12-28]
CHR Extension: (Google Voice Search Hotword (Beta)) - C:\Users\Naomi\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn [2014-12-28]
CHR Extension: (YouTube) - C:\Users\Naomi\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2014-12-28]
CHR Extension: (Google Search) - C:\Users\Naomi\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2014-12-28]
CHR Extension: (Google Sheets) - C:\Users\Naomi\AppData\Local\Google\Chrome\User Data\Default\Extensions\felcaaldnbdncclmgdcncolpebgiejap [2014-12-28]
CHR Extension: (AdBlock) - C:\Users\Naomi\AppData\Local\Google\Chrome\User Data\Default\Extensions\gighmmpiobklfepjocnamgkkbiglidom [2014-12-28]
CHR Extension: (Avast Online Security) - C:\Users\Naomi\AppData\Local\Google\Chrome\User Data\Default\Extensions\gomekmidlodglbbmalcneegieacbdmki [2014-12-28]
CHR Extension: (Google Wallet) - C:\Users\Naomi\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2014-12-28]
CHR Extension: (Gmail) - C:\Users\Naomi\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2014-12-28]
CHR HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2014-12-28]
2015-02-15 11:31 - 2015-02-20 15:24 - 00000000 ____D () C:\ProgramData\{829aee1d-91b8-2582-829a-aee1d91bb876}
2015-02-15 11:29 - 2015-02-20 17:33 - 00000000 ____D () C:\ProgramData\{44e419fc-84ad-92d8-44e4-419fc84a67f2}
2015-02-15 11:28 - 2015-02-15 11:28 - 00000000 ____D () C:\ProgramData\nefnjgnljcaflbpeojpdkknmokgndnop
2015-02-15 11:26 - 2015-02-20 17:33 - 00000000 ____D () C:\ProgramData\{7b851675-750f-1961-7b85-5167575059d5}
2015-02-15 11:26 - 2015-02-15 11:26 - 00000000 ____D () C:\Program Files (x86)\Intab Beta
2015-02-15 11:22 - 2015-02-20 15:24 - 00000000 ____D () C:\ProgramData\{0ee6f0ea-9ad8-77de-0ee6-6f0ea9adc3aa}
Task: {57D9B1EA-8410-4360-A929-41DB02ECD67E} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-12-28] (Google Inc.)
Task: {EAF94582-C947-477A-8983-D8E9768FF657} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-12-28] (Google Inc.)
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Users\Naomi\AppData\Local\Google\Chrome
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
  
• Click on Scan.
  
• After the scan is complete click on "Clean"
• Confirm each time with Ok.
  
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile with your next answer.
• You can find the logfile at C:\AdwCleaner[S1].txt as well.
  

[REDACTED]

I've done the steps you listed and attached the frst log and adw log.

[essexboy]

You may now re-install Chrome, once done could you let me know how the computer is behaving

[REDACTED]

I have reinstalled chrome and the alerts seem to have stopped. Thank you very much for your help! I was at a loss! Are there any final steps I will need to take to finish the cleanup?

[essexboy]

Just this

Subject to no further problems   

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Remove tools

Download and run Delfix




: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select  Remove Java Runtime.  Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version



Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware



Malwarebytes.

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme 

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide  Best security practices Keep safe  :wave: