Avast blocking Google Music uploads

[REDACTED]

Hi,

I found out that Avast is blocking my uploads to Google Music and it's only possible after I disable avst in total.
I've tried to play around with the settings as the webcare suggested: Settings>Active Protection>Settings icon>Web Shield settings>Sensitivity
but that didn't help and I want to be protected and still upload my music.

Any idea?

ps english is not my native language 

[Pondus]

I found out that Avast is blocking my uploads to Google Music

if avast block there should be a message from avast ..... what does it say?

ps english is not my native language

Nederlands  https://forum.avast.com/index.php?board=31.0

[polonus]

Ha zebo777,

Hoe kreeg je in de gaten dat Avast je updates naar Google Music blokkeert/blokkeerde?
Met wat voor bericht kwam Avast dan?
Het kan een onveilige, "gure' App zijn geweest die Avast wist te blokkeren.

Het kan ook zijn dat Music Manager niet correct kon functioneren.

Kijk eens na of dat de poorten 80 en 443 open staan en dat de Music manager niet wordt geblokkeerd om naar het Internet te gaan door je firewall of door je AV instellingen.

groetjes,

polonus

[REDACTED]

Hi Pondus,

I didn't any message. I've searched on this subject on Google's help page. Thinking it was a Google error (the app) and someone came up with the sollution to disable Avast. So....


 Hi Polonus,

Wellicht heb je bovenstaand al gelezen en zie je dat ik geen melding kreeg. Hoe ik de poorten 80 en 443 openzet is voor mij een beetje lastig, zover gaat mijn kennis niet. Is het zo denk je, dat als avast geen melding geeft het niet aan Avast kan liggen (wat vreemd is aangezien ik wel muziek kan uploaden als ik het progje uitzet)?

[Eddy]

80 is always open since it is the default port used for showing internet pages 

[REDACTED]

Hey guys, I have recently discovered this issue as well and I have tried to add the google webpages to the exclusion list of the web shield but it seems I have to disable Avast entire to get uploads to work. I'm afraid that if Avast don't fix it (it's over a week, maybe more) then I will forced to uninstall this and get a new AV.

[bob3160]

Hey guys, I have recently discovered this issue as well and I have tried to add the google webpages to the exclusion list of the web shield but it seems I have to disable Avast entire to get uploads to work. I'm afraid that if Avast don't fix it (it's over a week, maybe more) then I will forced to uninstall this and get a new AV.

That isn't coming from Avast. Even if you disable Avast, you sill get the same error.

[Cast]

Is the browser plugin up to date? I found I had to update that before I could upload any of my music.

[bob3160]

This morning, I didn't get the error but got the following instead:

Musicmanager has now been installed and the updates are working.
The problem was apparently at Google's end.

[REDACTED]

No, I'm pretty sure it's an Avast issue as I don't see the could not connect message on non-Avast protected PCs.

[REDACTED]

I am also sure it comes from Avast.
When I disable Avast Agent for 10 minutes, I can upload music without any problem

[REDACTED]

Hi, same here. Yesterday I've decided to upload my music to Google Play and  "Could not connect to Google" error appeared.
After disabling AVAST completely, error was gone and I could upload songs. Today, I've tried again with AVAST turned on and Google Music Manager shows error again.

It is certainly AVAST issue.
Please fix it:)

[robertrobert]

I had the same problem uploading through Chrome.  When I tried to upload I got an "Error 16".  To correct the issue I go into Avast and disable HTTPS scanning.  Exit and restart Chrome, then the upload works.  Avast gives no messages or any indication there is a problem.

[REDACTED]

as one user mentioned, you have to do some exclusions and here's how.

I'm on Avast! Free (v11.1) and it may work similar in other versions
Open Avast Interface
Click on Gear Icon (settings) on right hand side
Click on Active Protection on left nav > Web Shield > customize link (underline)
Exclusion - left navigation
Under "URLS to Exclude" add play.google.com and click add button
Under "Process to Exclude" add "Google Play Music" > click add button, next add "Google Chrome (32 bit)" > click add button.

Good luck.

[Para-Noid]

as one user mentioned, you have to do some exclusions and here's how.

I'm on Avast! Free (v11.1) and it may work similar in other versions
Open Avast Interface
Click on Gear Icon (settings) on right hand side
Click on Active Protection on left nav > Web Shield > customize link (underline)
Exclusion - left navigation
Under "URLS to Exclude" add play.google.com and click add button
Under "Process to Exclude" add "Google Play Music" > click add button, next add "Google Chrome (32 bit)" > click add button.

Good luck.

See reply #6 above. I would never add an exclusion until I am absolutely positive it's the cause.
Perhaps there is some other security program that's doing the blocking. Let's find out what it isn't
so we know what it is.

Any other security software you have now or ever had?