Author Topic: Grimefighter Won't Go Past PC Sedated Screen May I Please Have My Money Back?  (Read 3831 times)

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Offline bcvsvalo

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"Hello,  I was hoping someone could help me.   I am trying to run Grimefighter and everything works alright until I reboot and Grimefighter comes on,  it loads but then stops at the PC Sedated screen, the green bar at the bottom looks about 98% loaded.   It stays on this screen for about 5-6 minutes then a HQ failed, contact support screen appears.    When I click on the globe in the top right of the HQ failed screen another page comes up that looks like it would be a web page but it says it cannot contact the service/website, etc.  It has a Try Again button but that doesn't help.   I have tried this on both a wireless and wired connection. "

I've quoted another user because my issue is identical.  I'm running Windows 7.  I called and asked for support about two weeks ago and an unfriendly customer service representative was granted access to my computer and said that because I had allowed a piece of malware to exist on my computer that Grimefighter would not work.  I said that that answer does not help and that I wanted a refund.  She said that I had 30 days from the time of purchase, which was July 7, to ask for and receive a refund.  I asked her if she would process my request and she said no, but that I should go to http://support.avast.com

  Grimefighter simply will not do its job, so since I am still within 30 days of my purchase, I just want to get a refund now please. 


Thank you.

Offline Eddy

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You did not call avast for support but a third party.

Well, did you contacted avast?

Offline bcvsvalo

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Yes I did.  Are you able to assist?
« Last Edit: August 05, 2014, 03:20:45 AM by bcvsvalo »

Offline Eddy

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Ok, have patience now.
It can take 10 business days (2 weeks) before things are processed.

Offline bcvsvalo

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Alright.  What information will you need from me to process my request? 

Offline Eddy

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Provide your customer number/order number in the ticket as well as the reason why you want a refund.

ps:
I don't need the information, avast does  ;)
I'm just like you a user.
Just trying to help other users if they have a problem.

Offline busydrive

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"Hello,  I was hoping someone could help me.   I am trying to run Grimefighter and everything works alright until I reboot and Grimefighter comes on,  it loads but then stops at the PC Sedated screen, the green bar at the bottom looks about 98% loaded.   It stays on this screen for about 5-6 minutes then a HQ failed, contact support screen appears.    When I click on the globe in the top right of the HQ failed screen another page comes up that looks like it would be a web page but it says it cannot contact the service/website, etc.  It has a Try Again button but that doesn't help.   I have tried this on both a wireless and wired connection. "

I've quoted another user because my issue is identical.  I'm running Windows 7.  I called and asked for support about two weeks ago and an unfriendly customer service representative was granted access to my computer and said that because I had allowed a piece of malware to exist on my computer that Grimefighter would not work.  I said that that answer does not help and that I wanted a refund.  She said that I had 30 days from the time of purchase, which was July 7, to ask for and receive a refund.  I asked her if she would process my request and she said no, but that I should go to http://support.avast.com

  Grimefighter simply will not do its job, so since I am still within 30 days of my purchase, I just want to get a refund now please. 


Thank you.
My problem is exactly the same, Looks like I might just as well forget about asking for any refund and take this one on the chin.
They won't get any more though. Grimefighter was a complete waste of time.

Offline Davidek

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Hi busydrive,

Please post your ticket number here that you opened with Support and I will follow up to make sure your refund is processed quickly.

Thank you,

Davidek