Author Topic: AVAST Support, No Response to Tickets  (Read 6133 times)

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AVAST Support, No Response to Tickets
« on: November 27, 2014, 01:43:40 AM »
I want to know what does it take to get someone in this company to give you customer service? I wanted a refund on my virus software and grime fighter and was rudely referred that I would have have to submit a ticket on your support page. I had already did that. It's been 10 days, 3 tickets later, 2 for the refund, and one about your bad customer service? I was told someone would answer the ticket but it doesn't appear to be the case. You used to have a good product but who wants to deal with a company who won't even let you talk to a live human being.

I'm posting here not to be a troll but because I want to be heard and obviously it doesn't seem like anyone is manning the support forum at least the section for refunds. 

Offline Eddy

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Re: AVAST Support, No Response to Tickets
« Reply #1 on: November 27, 2014, 01:50:59 AM »
Quote
I wanted a refund on my virus software and grime fighter and was rudely referred that I would have have to submit a ticket on your support page.
Can't be because this is your first post here.
Quote
I had already did that. It's been 10 days, 3 tickets later
As has been explained many times...
Submitting multiple tickets/changing a existing one will put you back at the bottom of the stack causing increasing the wait time for you, cluttering the ticket system etc.

Please use the search option before posting.
Things like this have been explained many many times already.

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Re: AVAST Support, No Response to Tickets
« Reply #2 on: January 07, 2015, 09:07:33 PM »
I was issued a confirmed acknowledgement to ticket #IFU-163-34210 on Dec.11. Still awaiting a reply to my issue regarding overcharge.

Offline Eddy

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Re: AVAST Support, No Response to Tickets
« Reply #3 on: January 07, 2015, 09:22:49 PM »
skidle, did you create another ticket or changed that one ?

Offline Para-Noid

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Re: AVAST Support, No Response to Tickets
« Reply #4 on: January 07, 2015, 10:13:58 PM »
I contacted an avast team member for this issue.
It's night time in the Czech Republic now so he may not see this till tomorrow morning.
Hopefully he will be able to help you.

Just do not start another support ticket.
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Offline schmidthouse

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Re: AVAST Support, No Response to Tickets
« Reply #5 on: January 08, 2015, 12:21:38 AM »
Also guys, keep in mind there was at least 7-10 processing days lost throughout the Holidays. :)

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Re: AVAST Support, No Response to Tickets
« Reply #6 on: January 08, 2015, 06:35:38 PM »
I did not submit a new ticket, just posted the following under the original ticket...Posted on: 23 December 2014 22:31
I am still waiting for a reply to this complaint since Dec. 11.

Offline Para-Noid

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Re: AVAST Support, No Response to Tickets
« Reply #7 on: January 08, 2015, 07:38:43 PM »
Have some patience. I did contact an avast team member.
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Offline Eddy

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Re: AVAST Support, No Response to Tickets
« Reply #8 on: January 08, 2015, 11:52:08 PM »
Ok, so you changed the ticket.
That means you where put back to the bottom of the stack.

Offline lukas.hasik

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Re: AVAST Support, No Response to Tickets
« Reply #9 on: January 09, 2015, 03:14:46 PM »
skidle, I found your ticket. You should get response soon. It was on a way from one department to another one. And together with the Xmas it caused the delay :(
Quality is also a feature.

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Re: AVAST Support, No Response to Tickets
« Reply #10 on: February 14, 2015, 01:40:51 AM »
  Having the same prtxcrfnoblem Ticket posted on 23rd January and still no reply. Can anyone help?

Offline Staticguy

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Re: AVAST Support, No Response to Tickets
« Reply #11 on: February 14, 2015, 11:47:27 AM »
  Having the same prtxcrfnoblem Ticket posted on 23rd January and still no reply. Can anyone help?

Post your ticket number here and one of the Avast member will assist you
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Re: AVAST Support, No Response to Tickets
« Reply #12 on: February 17, 2015, 05:10:33 PM »
Duplicate orders,
View Ticket: #SFU-180-64972
Ticket # issued on 02/02- still no response
Please assist me in getting this issue resolved as soon as possible.
Thank you. :)

Offline cathy.powell.vi

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Re: AVAST Support, No Response to Tickets
« Reply #13 on: February 23, 2015, 06:41:26 PM »
My ticket was posted Feb. 20, and I got a response today Feb.23.  I hope I get problem resolved today! Cannot remove avast mobile security from android phone.

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Re: AVAST Support, No Response to Tickets
« Reply #14 on: February 23, 2015, 07:09:56 PM »
My ticket was posted Feb. 20, and I got a response today Feb.23.  I hope I get problem resolved today! Cannot remove avast mobile security from android phone.
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