Author Topic: Avast Web Shield blocks needed Chrome extension  (Read 9081 times)

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Avast Web Shield blocks needed Chrome extension
« on: December 18, 2014, 02:58:28 PM »
I am running the latest version of Avast Free on my personal computer (Windows 7 Enterprise and the latest version of Chrome). I have installed the Motorola Connect Chrome extension in order to connect to my Motorola Droid Turbo. The extension works perfectly when I disable my Avast Web Shield, but it will not connect with the Web Shield active.

Is there a way to whitelist a particular Chrome extension?

Offline Eddy

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Re: Avast Web Shield blocks needed Chrome extension
« Reply #1 on: December 18, 2014, 03:01:49 PM »
Sure, add it to the exclusion list.

Offline Milos

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Re: Avast Web Shield blocks needed Chrome extension
« Reply #2 on: December 18, 2014, 03:56:03 PM »
Hello,
send us the extension to analyze, please. Use https://support.avast.com/ -> Avast Virus Lab.

Thanks,
Milos

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Re: Avast Web Shield blocks needed Chrome extension
« Reply #3 on: January 30, 2015, 05:11:38 PM »
I am also having this issue.  It began occurring sometime in December 2014 and is still a problem. I will send the extension in to the virus lab but when can we expect this to get resolved?

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Re: Avast Web Shield blocks needed Chrome extension
« Reply #4 on: January 30, 2015, 05:13:03 PM »
Sure, add it to the exclusion list.

And how would we do that on the WebShield?  Chrome extensions aren't .exe files, you know. 

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Re: Avast Web Shield blocks needed Chrome extension
« Reply #5 on: January 30, 2015, 06:05:29 PM »
Exclusions don't have to be executables ;)

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Re: Avast Web Shield blocks needed Chrome extension
« Reply #6 on: January 30, 2015, 07:08:46 PM »
Exclusions don't have to be executables ;)

They do because the exclusion list for WebShield has only MIME, URL, and Processes.  When attempting to exclude a "process," it only allows you to select .exe files.  If I exclude the entire folder containing the aforementioned extension or even the Profile 1\Extensions\ folder using a wildcard, it still fails.  Literally the only fix I have found is to completely disable the shield. 

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Re: Avast Web Shield blocks needed Chrome extension
« Reply #7 on: January 30, 2015, 07:16:48 PM »
You are wrong.
It shows executables by default (filetype > .exe), but you can select to show all files (filetype > *.*)

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Re: Avast Web Shield blocks needed Chrome extension
« Reply #8 on: January 30, 2015, 07:26:16 PM »
You are wrong.
It shows executables by default (filetype > .exe), but you can select to show all files (filetype > *.*)

Regardless, excluding the entire folder of the extension does nothing.  Nor does excluding the entire extensions folder for Chrome.  Issue still occurs. 

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Re: Avast Web Shield blocks needed Chrome extension
« Reply #9 on: February 05, 2015, 06:08:38 PM »
I have this same problem.  getting it fixed would be a great help.

Offline Para-Noid

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Re: Avast Web Shield blocks needed Chrome extension
« Reply #10 on: February 05, 2015, 06:16:31 PM »
I have this same problem.  getting it fixed would be a great help.

Try this board https://forum.avast.com/index.php?board=54.0
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Re: Avast Web Shield blocks needed Chrome extension
« Reply #11 on: February 24, 2015, 02:12:25 AM »
I got it to work by adding the Chrome extension to the Web Shield's URL by going to Avast, clicking the following links

  • Avast Main Window
  • Settings
  • Active Protection
  • Web Shield Customize
  • Exclusions
  • URLs to Exclude

In the input field, enter the following:

Code: [Select]
http://chrome-extension://kigmoblgooahdmdibodmcnffgnejlndh/*.*
This should allow it to work again.

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Re: Avast Web Shield blocks needed Chrome extension
« Reply #12 on: February 24, 2015, 07:37:32 PM »
Hello,
send us the extension to analyze, please. Use https://support.avast.com/ -> Avast Virus Lab.

Thanks,
Milos
It should still be sent to Avast as requested. If it's a false positive, it will be corrected and the exclusion will not be needed.
I would never exclude anything without first making sure it isn't something that could harm my system.
But, it's your system not mine. :)
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Re: Avast Web Shield blocks needed Chrome extension
« Reply #13 on: February 25, 2015, 01:03:36 AM »
There is a discussion going on on this "suspicious" extension here: https://productforums.google.com/forum/#!topic/chrome/2yTVWdfC4Gg

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Re: Avast Web Shield blocks needed Chrome extension
« Reply #14 on: February 25, 2015, 02:20:30 PM »
One used to be able to drop the CRX file directly onto the Extension page.
Down and dirty and I don't know if it still works in Chrome. Here's an example:
http://youtu.be/LRLESIpai2M

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