Avast Web Shield blocks needed Chrome extension

[REDACTED]

I am running the latest version of Avast Free on my personal computer (Windows 7 Enterprise and the latest version of Chrome). I have installed the Motorola Connect Chrome extension in order to connect to my Motorola Droid Turbo. The extension works perfectly when I disable my Avast Web Shield, but it will not connect with the Web Shield active.

Is there a way to whitelist a particular Chrome extension?

[Eddy]

Sure, add it to the exclusion list.

[Milos]

Hello,
send us the extension to analyze, please. Use https://support.avast.com/ -> Avast Virus Lab.

Thanks,
Milos

[REDACTED]

I am also having this issue.  It began occurring sometime in December 2014 and is still a problem. I will send the extension in to the virus lab but when can we expect this to get resolved?

[REDACTED]

Sure, add it to the exclusion list.

And how would we do that on the WebShield?  Chrome extensions aren't .exe files, you know. 

[Eddy]

Exclusions don't have to be executables

[REDACTED]

Exclusions don't have to be executables

They do because the exclusion list for WebShield has only MIME, URL, and Processes.  When attempting to exclude a "process," it only allows you to select .exe files.  If I exclude the entire folder containing the aforementioned extension or even the Profile 1\Extensions\ folder using a wildcard, it still fails.  Literally the only fix I have found is to completely disable the shield. 

[Eddy]

You are wrong.
It shows executables by default (filetype > .exe), but you can select to show all files (filetype > *.*)

[REDACTED]

You are wrong.
It shows executables by default (filetype > .exe), but you can select to show all files (filetype > *.*)

Regardless, excluding the entire folder of the extension does nothing.  Nor does excluding the entire extensions folder for Chrome.  Issue still occurs. 

[REDACTED]

I have this same problem.  getting it fixed would be a great help.

[Para-Noid]

I have this same problem.  getting it fixed would be a great help.

Try this board https://forum.avast.com/index.php?board=54.0

[REDACTED]

I got it to work by adding the Chrome extension to the Web Shield's URL by going to Avast, clicking the following links

• Avast Main Window
• Settings
• Active Protection
• Web Shield Customize
• Exclusions
• URLs to Exclude

In the input field, enter the following:

Code: [Select]

http://chrome-extension://kigmoblgooahdmdibodmcnffgnejlndh/*.*
This should allow it to work again.

[bob3160]

Hello,
send us the extension to analyze, please. Use https://support.avast.com/ -> Avast Virus Lab.

Thanks,
Milos

It should still be sent to Avast as requested. If it's a false positive, it will be corrected and the exclusion will not be needed.
I would never exclude anything without first making sure it isn't something that could harm my system.
But, it's your system not mine.

[polonus]

There is a discussion going on on this "suspicious" extension here: https://productforums.google.com/forum/#!topic/chrome/2yTVWdfC4Gg

polonus

[bob3160]

One used to be able to drop the CRX file directly onto the Extension page.
Down and dirty and I don't know if it still works in Chrome. Here's an example:
http://youtu.be/LRLESIpai2M