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Author Topic: Serious problem with Scan  (Read 1604 times)

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Serious problem with Scan
« on: February 27, 2015, 01:25:17 AM »
When I click Scan and Scan for Viruses, the only option available is Boot-time Scan.  I'm missing all of the other types of scans:  e.g. Quick Scan, etc.  Do I have to reinstall the product to get that back?

Also, if I right-click on a file or folder and then select Scan in the pop-up menu to do an On-demand Scan, an Avast box opens, but the box is completely blank and the on-demand Scan never starts.  How do I fix that?

This is with Avast 2015.10.0.2208 running on a Vista Home Premium OS.
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Offline DavidR

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Re: Serious problem with Scan
« Reply #1 on: February 27, 2015, 01:39:38 AM »
Try a repair of avast:
Vista, win7 or later - Control Panel, Programs & Features, uninstall a program, select 'avast! Anti-Virus,' click the Uninstall/Change and select Repair, click next and follow.

You may need to reboot after the repair.

If that doesn't resolve it then the next step would be a clean reinstall.
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Offline Eddy

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Re: Serious problem with Scan
« Reply #2 on: February 27, 2015, 01:47:00 AM »
Updating to/performing a clean installation of the latest version should be done anyway.
https://forum.avast.com/index.php?topic=166883.0
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