Author Topic: False Positives  (Read 2170 times)

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False Positives
« on: February 27, 2015, 03:35:00 AM »
Does anyone know how you get a site(s) removed from Avast?
A couple of my sites on my server are being blocked by Avast URL:Mal being the reason.
I have used this form
https://www.avast.com/contact-form.php?subject=VIRUS-FILE
I have used the pop up form directly in avast running on my desktop and weeks later they still don't load because of avast unless you disable its shields and disable the web browser extension.

The sites are clean. Google does not have them flagged in Webmaster tools, they are clean in site.securi and I have scanned them with Clamav via SSH as well as scanning the files on my local machine with Avast and Malware bytes.
The ip they are associated with is fine as every other site loads fine.

Any suggestions would be appreciated  :D

Offline Eddy

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Re: False Positives
« Reply #1 on: February 27, 2015, 05:23:55 AM »
Please mention the sites here.
Make sure the links are not clickable!

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Re: False Positives
« Reply #2 on: February 27, 2015, 05:33:14 AM »
Hi Eddy,

Thanks for the reply.

lifworks.cc and confidentialinvestigation.ca

Offline Eddy

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Re: False Positives
« Reply #3 on: February 27, 2015, 06:26:07 AM »
https://support.avast.com/Tickets/Submit/&cls04&ptf01&lic04&scr05

I suggest you contact avast and ask them to review your sites.
If they find nothing (potentially) harmful, they will remove the block.

Offline HonzaZ

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Re: False Positives
« Reply #4 on: February 27, 2015, 07:51:18 AM »
Hi,
I unblocked both domains now.  ;)

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Re: False Positives
« Reply #5 on: February 27, 2015, 07:56:17 PM »
Thanks Honaz and Eddy.

Offline Eddy

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Re: False Positives
« Reply #6 on: February 27, 2015, 08:33:43 PM »
You're welcome.