Author Topic: Forgot Password (and Avast Keeps Blocking a Download...)  (Read 2102 times)

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Forgot Password (and Avast Keeps Blocking a Download...)
« on: February 28, 2015, 03:12:39 PM »
Hi. I've been using Avast since I got my new computer, for a little over a year now. It's been fine, done scans, deleted viruses stuff like that. I've had no problems-until now. I am trying to download a file that has not been blocked before, and Avast continues to block it. I know the file is safe because I have a very similar version to the file on my computer at this moment. The only thing added is a slight update. I will post the link if necessary.

Anyways, I cannot download the updated version because Avast continues to block it, and I have no idea how to turn that off. I tried the "disable for 10 minutes" button, and it requires a password. A password which I don't have and I have forgotten. I was wondering how I could bypass the password or how I could reset the password, because Google has decided that it would not help me today. I am using Avast Free (or something like that, the Free version of Avast).

Thanks.

Offline essexboy

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Re: Forgot Password (and Avast Keeps Blocking a Download...)
« Reply #1 on: February 28, 2015, 04:02:07 PM »
The only way to reset the password is a clean install

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

  • Run the uninstall tool and accept the reboot to safe mode
  • Once complete reboot your system
  • Reinstall Avast
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Offline Eddy

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Re: Forgot Password (and Avast Keeps Blocking a Download...)
« Reply #2 on: February 28, 2015, 08:50:53 PM »
Note:
If a update is added, it doesn't mean the file is safe.

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Re: Forgot Password (and Avast Keeps Blocking a Download...)
« Reply #3 on: March 02, 2015, 09:48:42 PM »
Note:
If a update is added, it doesn't mean the file is safe.
Oh yeah I completely understand that, but the website this is coming from has a couple hundred thousand members and the file is pretty widely known. No one else has reported issues with it really, but it seems that certain anti-viruses track it.

But I completely understand, and I run scans on a few different programs every few days.

Offline Pondus

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Re: Forgot Password (and Avast Keeps Blocking a Download...)
« Reply #4 on: March 02, 2015, 10:04:22 PM »
Quote
I know the file is safe because I have a very similar version to the file on my computer at this moment.
report here  https://support.avast.com > avast virus lab

suspicious files can be tested here    www.virustotal.com  /  www.metacsan-online.com     if tested before click rescan for a fresh result