Author Topic: failed to create rescue disk  (Read 4228 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
failed to create rescue disk
« on: March 02, 2015, 03:48:54 AM »
I cannot create a rescue disk, and get the following in the Event log:

3/1/2015   4:30:21 PM   Rescue Disc - WinPE2 creator create target medium failed ("C:\Program Files\Windows Kits\8.0\Assessment and Deployment Kit\Deployment Tools\x86\Oscdimg\oscdimg.exe" -n -o "-bC:\Windows\TEMP\_avast_\unp143831085.tmp\WinPE2\fwfiles\etfsboot.com" "C:\Windows\TEMP\_avast_\unp143831085.tmp\WinPE2\media" "C:\Windows\TEMP\_avast_\unp143831085.tmp\AvastPE.iso"), EC 00000005

The error code 00000005 doesn't help me troubleshoot the problem. May I please have some help from Avast support in resolving this issue.

Thank you  :o

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: failed to create rescue disk
« Reply #1 on: March 02, 2015, 06:02:24 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: failed to create rescue disk
« Reply #2 on: March 02, 2015, 07:20:37 PM »
@Asyn - Thank you for the reply. Unfortunately there is nothing at the supplied link that will help me with this issue. Does any one else have specifics as to what is causing this problem, and how to resolve it?

Regards  ???

Offline Martin Kudlicka

  • Avast team
  • Jr. Member
  • *
  • Posts: 62
Re: failed to create rescue disk
« Reply #3 on: March 02, 2015, 09:26:52 PM »
It should be standard Windows error code
https://msdn.microsoft.com/en-us/library/windows/desktop/ms681382%28v=vs.85%29.aspx

EC 00000005 means ERROR_ACCESS_DENIED . Did you set directory C:\Windows\TEMP\_avast_\unp143831085.tmp as output path for AvastPE.iso ? You probably don't have rights as standard user to write there.
Avast Support Tool - https://www.avast.com/en-eu/faq.php?article=AVKB33#artTitle
Avast support - https://support.avast.com - submit a support ticket

REDACTED

  • Guest
Re: failed to create rescue disk
« Reply #4 on: March 02, 2015, 11:10:53 PM »
@Martin Kudlicka - Thank you for the reply. No, the output destination for the iso was a newly created and empty folder on the desktop. The temp file path shown in the event log was created by Avast, in the process of attempting to create the iso.

Regards  8)

REDACTED

  • Guest
Re: failed to create rescue disk
« Reply #5 on: March 03, 2015, 07:54:02 PM »
@Martin Kudlicka - This issue has been resolved. Your explanation of the error code prompted me to look at Windows/Temp. I had a permissions problem, and was being denied access. This has been rectified and Rescue USB/Disks are now reliably created.

Thank you for your assistance in this matter.  :)