You know what? I'm pissed off and tired of the run around too, so I certainly sympathize with you Taralynn7. I am an IT professional, and I install Avast Free on hundreds if not thousands of computers. I subscribed to Avast Secure Line in December 2014, and I have been trying to cancel my subscription since the end of January. Unfortunately, not only can you NOT do that from your Avast account like you can for ANY OTHER BLOODY SUBSCRIPTION SERVICE FOR ANY OTHER COMPANY, but apparently they aren't willing to talk to you about your issues either, which is why they force you to submit a ticket. BIG SURPRISE that they won't talk to you because they're pissing off all their customers. Who wants to talked to pissed off customers?
So, I'll play their game. Fine. I'll submit a ticket. No response. And here I am being charged AGAIN in March. Sure, I can go to my order status, and I can even click on Manage Subscription from there, but when I try to log in with my email and password it simply tells me that the email address that THEY sent their Order Renewal notice to is an invalid email address. Really?? WTF? Someone needs to pull their head out of their rear end and address customer support needs in a manner that does not give clients the feeling that they're dealing with a less than reputable company. Otherwise, I am more than happy to switch to AVG or one of the other anti-virus provider companies for myself and all of our clients. I also like your deal regarding the BBB, etc. In fact, perhaps we should consider starting a class-action lawsuit. Send me a message and we can discuss.