Author Topic: Mobile location tracking on the map is not showing up properly  (Read 11938 times)

0 Members and 1 Guest are viewing this topic.

Offline doclucas

  • Jr. Member
  • **
  • Posts: 23
Since the new update the location tracking on the maps no longer display the dots and connecting lines (trace) correctly.
Is this a known issue?

Offline doclucas

  • Jr. Member
  • **
  • Posts: 23
Re: Mobile location tracking on the map is not showing up properly
« Reply #1 on: March 05, 2015, 06:24:20 AM »
Here is a screenshot showing the problem:
http://grabilla.com/05305-93f87b4e-d9af-4499-a92c-c0dc8037ab8d.png
It was working just fine, all dots were in the right place and the trace line connecting them properly, just until the last update a few days ago.
Is this a known bug? Is it being fixed?
Thanks

Offline mbankes

  • Newbie
  • *
  • Posts: 4
Re: Mobile location tracking on the map is not showing up properly
« Reply #2 on: March 05, 2015, 08:09:34 PM »
Just coming to the forum to see if there was a reported issue for this . . .

I can confirm this . . . the mapping is messed up and showing up like the image posted by doclucas.

Well at least they added the direction on the call list now.

Offline doclucas

  • Jr. Member
  • **
  • Posts: 23
Re: Mobile location tracking on the map is not showing up properly
« Reply #3 on: March 10, 2015, 08:13:05 AM »
Wow, problem still exist and nobody from AVAST even bothers to respond...
This company level of support kinda reminds me Arnold's Terminator 4 fun phrase:
"Talk to the hand"

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31197
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Mobile location tracking on the map is not showing up properly
« Reply #4 on: March 10, 2015, 10:52:49 AM »
doclucas, you are not the only one who is mentioning something.
Just have patience.
avast sure will look into this and change things.

Offline OndraM

  • Moderator
  • Full Member
  • *
  • Posts: 147
Re: Mobile location tracking on the map is not showing up properly
« Reply #5 on: March 11, 2015, 04:40:36 PM »
We are investigating this issue - it seems to be present only under specific conditions and we are trying to replicate it so we can fix it for one of our upcoming updates.

REDACTED

  • Guest
Re: Mobile location tracking on the map is not showing up properly
« Reply #6 on: March 20, 2015, 06:33:23 PM »
I'm just adding another voice to a recent problem (I assume, since last update) - when tracking, the proper locations show up on the map, but the line is not continuous; i.e., between tracking points, the connecting line goes to some point off-screen, then back to the next tracking point. The tracking log appears correct. I suppose you could say the line is continuous, but goes to some unknown location between actual tracking points, rather than from one point to the next. Hope this helps in your problem solving.
« Last Edit: March 20, 2015, 06:39:19 PM by Richard43 »

REDACTED

  • Guest
Re: Mobile location tracking on the map is not showing up properly
« Reply #7 on: March 23, 2015, 10:44:33 PM »
Looking forward to receive a fix for this. Keep up the good work team.

Offline doclucas

  • Jr. Member
  • **
  • Posts: 23
Re: Mobile location tracking on the map is not showing up properly
« Reply #8 on: April 25, 2015, 07:35:19 PM »
doclucas, you are not the only one who is mentioning something.
Just have patience.
avast sure will look into this and change things.

@Eddy, I do have patience.
The issue I reported started 2 months ago. I see there are more members posting this, I even opened up a support ticket, yet still have the same issue.
@OndraM do you mean that not all my.avast web accounts have this problem? Is it only limited to a few accounts?
As I wrote, everything was working fine until that end of Feb or beginning of March update.

Offline mbankes

  • Newbie
  • *
  • Posts: 4
Re: Mobile location tracking on the map is not showing up properly
« Reply #9 on: April 29, 2015, 03:39:46 PM »
Be nice to see a fix for this problem . . . the map is just about useless now.  Last time I knew I hadn't visited the South Pole.   :(

Offline doclucas

  • Jr. Member
  • **
  • Posts: 23
Re: Mobile location tracking on the map is not showing up properly
« Reply #10 on: April 30, 2015, 05:03:54 AM »
I just noticed something odd.
« Last Edit: February 06, 2016, 10:14:11 AM by doclucas »

Offline doclucas

  • Jr. Member
  • **
  • Posts: 23
Re: Mobile location tracking on the map is not showing up properly
« Reply #11 on: May 19, 2015, 06:23:06 PM »
It seems that the problem is limited to specific locations.
The phone I am tracking was having showing this issue on the map while being in Thailand.
Then when flying to Bahrain, Abu Dhabi and Kenya it showed the dots connecting correctly, so only while being in Thailand the problem occured.
Based on the map above (of mbankes), I see there are other locations with the same issue.
Does anybody here have any way to contact the developers and report these findings?

REDACTED

  • Guest
Re: Mobile location tracking on the map is not showing up properly
« Reply #12 on: May 29, 2015, 12:31:13 PM »
I lost 2 phones and when I try to locate I get a unable to contact message, I try to send a SMS command with no results as well. Can anyone help me find my phone

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76115
  • Urlaub/Vacation
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Mobile location tracking on the map is not showing up properly
« Reply #13 on: May 29, 2015, 12:33:17 PM »
I lost 2 phones and when I try to locate I get a unable to contact message, I try to send a SMS command with no results as well. Can anyone help me find my phone
-> https://www.avast.com/faq.php?article=AVKB116#artTitle (Lost/Stolen phone)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline NON

  • Japanese User
  • Avast Überevangelist
  • Ultra Poster
  • *****
  • Posts: 5210
  • Whatever will be, will be.
Re: Mobile location tracking on the map is not showing up properly
« Reply #14 on: June 02, 2015, 01:30:14 PM »
One Japanese user reported the same issue.

https://forum.avast.com/index.php?topic=171821.0
Main: Win10 Pro 22H2 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 22 Premium Beta(Icarus) / Comodo Firewall
Mobile: Win10 Pro 22H2 64bit / Core i5-3340M 2.7GHz / 8GB RAM / Avast 22 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。