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Sent messages without my permission
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Topic: Sent messages without my permission (Read 3063 times)
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Sent messages without my permission
«
on:
March 04, 2015, 01:56:02 PM »
In the cellular invoice I received, I found out that through your application were sent messages without my knowledge and permission (I paid for it!), I deleted your application because of this, please give me back the charge
«
Last Edit: March 04, 2015, 01:59:14 PM by nissim
»
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Eddy
Avast Evangelist
Maybe Bot
Posts: 31079
Watching (over?) you
Re: Sent messages without my permission
«
Reply #1 on:
March 04, 2015, 04:32:22 PM »
avast isn't sending sms's without your permission.
https://blog.avast.com/2014/07/02/how-to-prevent-unnecessary-costs-of-avast-sms-notifications-when-replacing-your-sim-card/
Manual:
http://files.avast.com/files/documentation/mobile-security-user-guide-en-v2-4-updated.pdf
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Online scanners (URL/File/Java/others)
-
INDEPENDENT support (chat for Windows, Windows apps, and many other things), just state the problem/ask your question in the channel and have patience
NO SECURITY TOOL PROTECTS A SYSTEM AGAINST THE STUPIDITY OF A USER
REDACTED
Guest
Re: Sent messages without my permission
«
Reply #2 on:
March 04, 2015, 05:45:21 PM »
Avast deceiving people, no one is aware that it costs money, plus I did not see a reason to send the SMS, give me back the money or I will act with legal action against you
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Eddy
Avast Evangelist
Maybe Bot
Posts: 31079
Watching (over?) you
Re: Sent messages without my permission
«
Reply #3 on:
March 04, 2015, 06:25:57 PM »
Calm down, avast is not deceiving people in any way.
It is your own fault that you didn't disabled the option nor checked the manual.
If you want a refund (only possible within the first 30 days after purchase), read this:
https://forum.avast.com/index.php?topic=154831.msg1172746#msg1172746
And it is not avast that is billing you for the sms's, but your provider.
Logged
Online scanners (URL/File/Java/others)
-
INDEPENDENT support (chat for Windows, Windows apps, and many other things), just state the problem/ask your question in the channel and have patience
NO SECURITY TOOL PROTECTS A SYSTEM AGAINST THE STUPIDITY OF A USER
REDACTED
Guest
Re: Sent messages without my permission
«
Reply #4 on:
March 04, 2015, 06:48:07 PM »
Where can I open a ticket?
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Asyn
Avast Überevangelist
Certainly Bot
Posts: 76037
Re: Sent messages without my permission
«
Reply #5 on:
March 05, 2015, 06:09:44 AM »
Quote from: nissim on March 04, 2015, 06:48:07 PM
Where can I open a ticket?
->
https://support.avast.com/Tickets/Submit
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W8.1
[x64]
-
Avast Free AV 23.3.8047.BC
[UI.757]
- Firefox ESR 102.9
[NS/uBO/PB]
- Thunderbird 102.9.1
Avast-Tools:
Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):
https://forum.avast.com/index.php?topic=60523.0
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Sent messages without my permission