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Author Topic: "Show Results" Button doesn't open or show anything.  (Read 3899 times)

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"Show Results" Button doesn't open or show anything.
« on: March 07, 2015, 04:53:21 PM »
Hello Everyone,

I recently switched to Avast after being a long-time AVG user. I have scheduled a full system scan once a week. Twice in a row, the scan has completed and the scan window shows "Threat Detected" but when I click the Show Results button, nothing happens. No window pops up, no results are shows, nothing happens at all.

I can't find any viruses in the vault or anything anywhere. I run a Malware Bytes scan but that doesn't find anything either.

Why doesn't the Show Results button open any window or show anything?

Thanks.

Viken K.
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Offline Asyn

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Re: "Show Results" Button doesn't open or show anything.
« Reply #1 on: March 07, 2015, 04:56:20 PM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP..?)
- Other security related software installed..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline requiemdream

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Re: "Show Results" Button doesn't open or show anything.
« Reply #2 on: March 07, 2015, 05:14:41 PM »
I am having the same issue. I have windows 7 32 & 64 and windows 8. This happens on all 3 of my computers. Malwarebytes custom scan finds nothing. IK am running Avast IS with license on all 3.
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Re: "Show Results" Button doesn't open or show anything.
« Reply #3 on: March 07, 2015, 05:17:11 PM »
Oops! Sorry...

Windows 7-64 bit
Avast Free 2015

I have Malware Bytes Free version installed. I run it manually on occasion.
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Offline Asyn

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Re: "Show Results" Button doesn't open or show anything.
« Reply #4 on: March 07, 2015, 05:23:36 PM »
Quote from: vikenk on March 07, 2015, 05:17:11 PM
Avast Free 2015
Which exact version..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: "Show Results" Button doesn't open or show anything.
« Reply #5 on: March 07, 2015, 05:29:24 PM »
Hello,

Exact version number is 2015.10.0.02208
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Offline Asyn

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Re: "Show Results" Button doesn't open or show anything.
« Reply #6 on: March 07, 2015, 05:31:53 PM »
First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://www.avast.com/faq.php?article=AVKB11

Then:
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline requiemdream

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Re: "Show Results" Button doesn't open or show anything.
« Reply #7 on: March 07, 2015, 07:21:33 PM »
But i just installed Avast with license (not free) and it is doing this. How do i find my license number or activation code or whatever it is for re-installation?




/
« Last Edit: March 07, 2015, 07:24:17 PM by requiemdream »
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Offline Asyn

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Re: "Show Results" Button doesn't open or show anything.
« Reply #8 on: March 07, 2015, 07:24:21 PM »
Quote from: requiemdream on March 07, 2015, 07:21:33 PM
But i just installed Avast with license (not free) and it is doing this.
Which exact version..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline requiemdream

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Re: "Show Results" Button doesn't open or show anything.
« Reply #9 on: March 07, 2015, 07:42:29 PM »
Can't get to that computer right now that has the newest. Give me a little while.
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Offline Asyn

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Re: "Show Results" Button doesn't open or show anything.
« Reply #10 on: March 07, 2015, 07:43:35 PM »
No problem, take your time...
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: "Show Results" Button doesn't open or show anything.
« Reply #11 on: March 09, 2015, 03:54:31 AM »
Hello all,

Ok, I've uninstalled and reinstalled. I have run a couple of scans but no threats have been found yet so I'm not sure if the "Show Results" problem is fixed. I originally had a clean install of Avast on a new PC, so previous AV software shouldn't have been an issue.

In either case, I uninstalled with the Avast utility and did a clean install.

I'll report back if the problem was fixed.

Viken K.
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