I declined renewal of Avast, choosing instead to go back to Norton 365 which I get for free from Comcast.
Yet I was unexpectedly charged a "renewal" fee from my bank account! I called both the public customer
service number on their web site and the phone number available on my bank statement and told that
billing disputed WILL NOT BE DEALT WITH on the phone and I would need to submit a support ticket
on line.
It's been TWO WEEKS and two support tickets issued and NO REPLY. I've had to file a dispute directly
with my bank and will have to now close down and re-issue my visa card in order to get the renewal
charge removed.
This involves having to go to a number of other services that are charged to my card automatically and
update my card info, and potentially miss payments, and a huge inconvenience overall.
DO NOT GIVE AVAST ACCESS TO YOUR CREDIT CARD NUMBER! THEY WILL ABUSE THE
PRIVILEGE, TAKE YOUR MONEY, AND PROVIDE NO CUSTOMER SUPPORT!
IF they have access to my bank account, and take my money, they should be REQUIRED to offer real,
live, responsive, phone or ACTUAL support. Avast should be shut down for this unethical practice.
