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Author Topic: I need to contact the billing department  (Read 10256 times)

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I need to contact the billing department
« on: March 12, 2015, 11:26:07 AM »
I need to contact the billing Department but cant find a phone number. Can anyone help. ?
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Offline Eddy

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Re: I need to contact the billing department
« Reply #1 on: March 12, 2015, 11:33:05 AM »
Submit a ticket:
https://support.avast.com/

or simply look in the phonebook to find a telephone number ;)
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Re: I need to contact the billing department
« Reply #2 on: May 21, 2015, 08:32:20 PM »
I put in a support ticket in about a week ago about billing. Still no reply!!!!! Time to call CC company.
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Online DavidR

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Re: I need to contact the billing department
« Reply #3 on: May 21, 2015, 09:19:42 PM »
Quote from: hunter10 on May 21, 2015, 08:32:20 PM
I put in a support ticket in about a week ago about billing. Still no reply!!!!! Time to call CC company.

Do what has been mentioned in many other topics - post the support ticket ID number here so we can try and chase it up. About a week ago is still within the 5-10 working days.
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Re: I need to contact the billing department
« Reply #4 on: May 26, 2015, 07:01:12 PM »
Is there any way to contact the billing department. Tickets don't work. Should I protest this on my CC?
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Offline Eddy

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Re: I need to contact the billing department
« Reply #5 on: May 27, 2015, 05:53:20 PM »
Tickets do work.
You just have to be patience.
avast is trying to handle all tickets within 10 business days.
Submitting multiple tickets/changing a excisting one will put you back to the bottom of the stack as it is a FiFo system.
Next to that, sending multiple tickets is cluttering the system and make you even have too wait longer.
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Re: I need to contact the billing department
« Reply #6 on: June 01, 2015, 11:41:05 PM »
I tried to call today and after 20 minutes hung up.  The number I have is 866-951-7679
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Online DavidR

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Re: I need to contact the billing department
« Reply #7 on: June 02, 2015, 01:16:35 AM »
Quote from: Pat30 on June 01, 2015, 11:41:05 PM
I tried to call today and after 20 minutes hung up.  The number I have is 866-951-7679

In all honesty you have escaped contacting 3rd party telephone support - your best option is asking your question here - or submitting a support ticket as previously mentioned.
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Re: I need to contact the billing department
« Reply #8 on: June 03, 2015, 10:03:15 PM »
I have two charges on my credit card.  I am going to cancel one of them with
my credit card company!

The one I am going to cancel is the one for $49.99, since I am sure this is a

duplicate
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Offline Eddy

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Re: I need to contact the billing department
« Reply #9 on: June 03, 2015, 10:10:16 PM »
I am wondering what part it is that people do not understand ?
Submit a ticket and have patience.

INFORMATION:
https://forum.avast.com/index.php?topic=154831.msg1172746#msg1172746
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Re: I need to contact the billing department
« Reply #10 on: March 10, 2016, 12:20:07 PM »
I also need to contact the billing department.  I submitted a ticket 1 month ago but have not been contacted.  Can you help?
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Offline Eddy

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Re: I need to contact the billing department
« Reply #11 on: March 10, 2016, 12:31:29 PM »
Mention the ticket number here.
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Re: I need to contact the billing department
« Reply #12 on: March 10, 2016, 10:22:12 PM »
i need to contact the billing department about my accout
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Re: I need to contact the billing department
« Reply #13 on: March 11, 2016, 04:52:30 AM »
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