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Author Topic: No email from Avast.  (Read 5326 times)

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No email from Avast.
« on: March 13, 2015, 06:40:15 PM »
Hi.
I bought Avast almost a week ago. My computer froze just when loaded Down software. The Money is gone from my account, but I am not able to load Down again With out having to pay again? i emailed Avast about my problem early this week, but yet no answers. Are Avast a serious Company? :'(
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Offline Eddy

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Re: No email from Avast.
« Reply #1 on: March 13, 2015, 06:42:08 PM »
Downloads for the latest avast versions:
https://forum.avast.com/index.php?topic=167184.0

If you want the license to be resend:
https://www.avast.com/resend-license-paid.php
« Last Edit: March 13, 2015, 07:01:11 PM by Eddy »
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Offline CraigB

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Re: No email from Avast.
« Reply #2 on: March 13, 2015, 06:48:31 PM »
Eddy that is an earlier beta RTM version, latest release is here https://forum.avast.com/index.php?topic=167184.0
« Last Edit: March 13, 2015, 06:50:17 PM by CraigB »
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Re: No email from Avast.
« Reply #3 on: March 13, 2015, 06:54:10 PM »
OK. Have to admit I get cinfused With all the alternatives. I am not going to use the free one, as I actually have bought one. But I bougt the least expencive, With no additions. Will that say "pro"?
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Offline Eddy

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Re: No email from Avast.
« Reply #4 on: March 13, 2015, 07:01:33 PM »
It does like the pro version.
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Re: No email from Avast.
« Reply #5 on: March 13, 2015, 09:22:01 PM »
OK. Avast is telling they have no record of me buying, but my bank account tell that they have gotten theire payment  March 10th. I downloaded, or bought, Avast March 6th, or 7th. How do I verify my payment?


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Offline Eddy

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Re: No email from Avast.
« Reply #6 on: March 13, 2015, 09:27:33 PM »
Look at your email.
You should have gotten a mail with the license file.
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Offline Pondus

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Re: No email from Avast.
« Reply #7 on: March 13, 2015, 09:29:32 PM »
Quote
How do I verify my payment?
show them Proof of payment / receipt

and check your mail client / web mail spam filter .....




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REDACTED

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Re: No email from Avast.
« Reply #8 on: March 13, 2015, 09:43:46 PM »
I have no email With liscense. I got into the problem because my PC froze before downloading was done. When I try emailing support, I am told to use this forum for help, from a automated responce. How do I get in Direct contact With them? I live in Norway, and have no support here.
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Offline bob3160

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Re: No email from Avast.
« Reply #9 on: March 14, 2015, 04:09:00 PM »
Quote from: bugace on March 13, 2015, 09:43:46 PM
I have no email With liscense. I got into the problem because my PC froze before downloading was done. When I try emailing support, I am told to use this forum for help, from a automated responce. How do I get in Direct contact With them? I live in Norway, and have no support here.
From where or whom did you purchase the product ? Which website or re-seller did you use ???
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Offline Eddy

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Re: No email from Avast.
« Reply #10 on: March 14, 2015, 04:11:09 PM »
Bugace, did you tried the link I gave you for resending the license ?
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REDACTED

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Re: No email from Avast.
« Reply #11 on: March 17, 2015, 07:34:07 PM »
Quote from: bob3160 on March 14, 2015, 04:09:00 PM
Quote from: bugace on March 13, 2015, 09:43:46 PM
I have no email With liscense. I got into the problem because my PC froze before downloading was done. When I try emailing support, I am told to use this forum for help, from a automated responce. How do I get in Direct contact With them? I live in Norway, and have no support here.
From where or whom did you purchase the product ? Which website or re-seller did you use ???

I downloaded the Avast from internet, paying With my creditcard.
My bank account shows this:  *xx37 07.03 NOK 498.75 DRI *AVAST SOFT 
xx37 is end of my card. 07.03 is when downloaded/bought. NOK 498.75 is what I was charged in Norwegian currency(price for Product was 299 + 25 % taxes, and what the heck the rest is I do not know, DRI I do not know, but AVAST SOFT is the Product I bought.

As I told. My computer froze when downloading, and I never got a LIscence Key, or invoice. All I have is this from my account. Avast answer they have NO recognition of the used emailadress, so they do not send a New KEY! Let say it this way, I am pissed.
I Call this Theft!!!!
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Re: No email from Avast.
« Reply #12 on: March 17, 2015, 07:35:01 PM »
Quote from: Eddy on March 14, 2015, 04:11:09 PM
Bugace, did you tried the link I gave you for resending the license ?

EDDY! Please read my post over this.
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Offline Eddy

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Re: No email from Avast.
« Reply #13 on: March 17, 2015, 08:21:28 PM »
DRI = Digital River (who handles the payment)
Check the order status:
https://www.findmyorder.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US

Did your system froze while making the payment or when downloading avast ?
It seems that you are mixing those two different things up.
If it did during the download, it has nothing to do with the license.
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Offline lukas.hasik

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Re: No email from Avast.
« Reply #14 on: March 18, 2015, 06:58:10 PM »
fixed. License sent to bugace in his ticket.

Just for record - if there is a wrong email address connected with the purchase then the "resend" license will never arrive :( Unfortunately there is no way how to recognize a typo in email address when it looks as valid email. We are already checking for mistakes like lukas@gmial.cmo however we are not able to find that kukas@gmail.com has a typo.
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Quality is also a feature.
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