Author Topic: Unable to manage subscriptions  (Read 1611 times)

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Unable to manage subscriptions
« on: March 01, 2015, 09:31:10 PM »
I am able to sign into my avast account using my email address and password, but when I go to the page and click on "Manage Subscriptions", it will not accept my email address.  It keeps saying "Enter a valid email address.  This is the email address used when I originally signed in.  If it accepts this email address and password to enable me to go to my account, why does it not when I want to manage my subscriptions?


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Re: Unable to manage subscriptions
« Reply #1 on: March 18, 2015, 07:18:51 PM »
I'm having this same problem . . . with the latest release. And now Avast uninstall and install is stuck and simply not working! I was trying to uninstall so that I could do a clean re-install and I can't get anywhere with it, and now my internet connection is blocked. Had to revert to a 4 year old laptop in order to research . . . I am an internet marketer and this issue has caused me to lose an entire day so far. Can anyone help - maybe point me to this "Avast Uninstall Tool" mentioned in a previous post on this thread?

Offline essexboy

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Re: Unable to manage subscriptions
« Reply #2 on: March 18, 2015, 07:32:41 PM »
Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

  • Run the uninstall tool and accept the reboot to safe mode
  • Once complete reboot your system
  • Reinstall Avast