I have something similar. I had GrimeFighter on my Internet Security 2015, but I was having a problem with my Internet Security license not showing in my account and the support person told me to reinstall Internet Security and reenter the license. When I did, it did not reload GrimeFighter, and it doesn't show in my account. After much work, it was discovered that my order had gone under my mother's account, which made no sense, since I wouldn't have used her account to download software to my machine. Anyway, the tech said he could combine the two accounts. I told him to do so. He says he did, but when I check my licenses, I have none still. The Internet Security 2015 says it's licensed on my laptop, but not in my account. So, now I don't have Grime Fighter anywhere. I was also told that he had upped my IS 2015 license to cover 3 machines, but again, since I have no licenses in my account, I have no license files to download onto my mom's machine or my PC. I've been working on this for over a month, and it all started because mom's machine had slowed almost to a stop. I was also told by the tech that I would have to pay to have my computer cleaned by a professional. That's what GrimeFighter and the Antivirus software is supposed to do!