avast pro not showing subscription info after update

[REDACTED]

I also now have same problem.
I click on subscription in GUI program closes.

If i right click avast orange ball, in sys tray, it goes through the process, but does not open, subscription information.

I did a clean install on the 4th of March to version 2015.10.2.2214, have had no problem till today.

I decided to try another clean instal.
For me it has fixed the problem.
If it returns i will repost.

[REDACTED]

I have the same problem, when I have uninstalled it, it works untill turn the computer off, and the next day, it's the same problem as before uninstallation.

[REDACTED]

I have the same problem, when I have uninstalled it, it works untill turn the computer off, and the next day, it's the same problem as before uninstallation.

I did a reboot after reinstalling avast, all worked okay.
Thought i do another reboot, and behold problem has returned for me as well.  

[Vapor]

 I'm glad I'm not alone  

[lukas.hasik]

if it re-appears please try to check your installation with - http://public.avast.com/supp/util/avastsupportR2.exe
It might be helpful to generate and submit the Support file/package for diagnoses.

thank you

[Vapor]

if it re-appears please try to check your installation with - http://public.avast.com/supp/util/avastsupportR2.exe
It might be helpful to generate and submit the Support file/package for diagnoses.

Just created and uploaded support file, hopefully this will get fix soon enough.
Thanks

[Lisandro]

if it re-appears please try to check your installation with - http://public.avast.com/supp/util/avastsupportR2.exe
It might be helpful to generate and submit the Support file/package for diagnoses.

thank you

Lukas, sorry the side question, but the support exe mentioned will work only for avast R2? Is there a "generic" exe for any (the latest) avast version?

[Rednose]

Lisandro

I think you misunderstand something. The "R2" stands for the upcomming official "Release 2" of the Support tool which we are Beta testing now. It has nothing to do with the version(s) of Avast! AV releases.

Greetz, Red.

[bob3160]

Lisandro

I think you misunderstand something. The "R2" stands for the upcomming official "Release 2" of the Support tool which we are Beta testing now. It has nothing to do with the version(s) of Avast! AV releases.

Greetz, Red.

What support tool

[essexboy]

https://forum.avast.com/index.php?topic=166443.0  this one

[bob3160]

Thanks, Martin.

[REDACTED]

I have the same problem, when I have uninstalled it, it works untill turn the computer off, and the next day, it's the same problem as before uninstallation.

I did a reboot after reinstalling avast, all worked okay.
Thought i do another reboot, and behold problem has returned for me as well.

When I rebooted, it worked, but then I turned it off for the night, and when my computer had started up, the problem was back :/

Support file: https://onedrive.live.com/redir?resid=DBBAFF4F8A20134!10072&authkey=!AKMS28ulIM-qFVQ&ithint=folder%2cinfo

[Gopher John]

There is no access to the subscription information on either computer listed in my signature.  The Toshiba i7 was updated on March 2 thru the AvastUI without issue.

The Leveno had a clean install using AvastClear, after which I had to enter the subscription information, so it was available at that time.  Something has changed since then.

Even when I have opened the AvastUI and have access to the other settings, when I click on the subscription page Avast closes including the tray icon.  The tray icon is restarted automatically shortly thereafter.  This is on both machines.

I do have a third machine, a Dell laptop running Win7 Pro SP1.  It is running Avast Free 2015 10.2.2214 and was updated via the AvastUI.  There is no problem accessing the subscription information.

All three have a simple password on the Avast settings.  Once the password is entered and OKed is when AvastUI closes on the two machines.

[bob3160]

There is no access to the subscription information on either computer listed in my signature.  The Toshiba i7 was updated on March 2 thru the AvastUI without issue.

The Leveno had a clean install using AvastClear, after which I had to enter the subscription information, so it was available at that time.  Something has changed since then.

Even when I have opened the AvastUI and have access to the other settings, when I click on the subscription page Avast closes including the tray icon.  The tray icon is restarted automatically shortly thereafter.  This is on both machines.

I do have a third machine, a Dell laptop running Win7 Pro SP1.  It is running Avast Free 2015 10.2.2214 and was updated via the AvastUI.  There is no problem accessing the subscription information.

All three have a simple password on the Avast settings.  Once the password is entered and OKed is when AvastUI closes on the two machines.

If this is what you're referring too, no problem here on Windows 8.1

[Gopher John]

Yes, that is it.  Note that on one machine I don't have the problem at all, only on the two running Avast Internet Security.  I only checked because of this thread, as the programs are functioning properly otherwise with no warnings about the subscription.