Author Topic: Sophos problem  (Read 4380 times)

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Offline b.smyth

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Sophos problem
« on: March 19, 2015, 06:07:18 PM »
I uninstalled Sophos today and tried to install Avast, but it keeps telling me I have Sophos installed when I don't. Any idea how to overcome this?

Offline Eddy

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Offline b.smyth

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Re: Sophos problem
« Reply #2 on: March 19, 2015, 07:13:29 PM »
Thanks for that - tried it and it seems to have removed Sophos. Now to try Avast again...

Offline Eddy

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Re: Sophos problem
« Reply #3 on: March 19, 2015, 08:18:56 PM »
It should work now.
Let us know if it did please.

Offline b.smyth

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Re: Sophos problem
« Reply #4 on: March 20, 2015, 12:02:11 PM »
Yes, Avast was fine after uninstalling Sophos and rebooting. But now I can't get into my webmail on Virgin Media. I get this message "Secure Connection Failed

An error occurred during a connection to identity.virginmedia.com. The server rejected the handshake because the client downgraded to a lower TLS version than the server supports. (Error code: ssl_error_inappropriate_fallback_alert)

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem."
I've never seen this before installing Avast - is it something to do with that? If so, can you please recommend a solution?

Offline Eddy

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Re: Sophos problem
« Reply #5 on: March 20, 2015, 01:08:51 PM »
I'm not a MAC user, but I guess it has to do with the certificate.

This is for Windows, but I suppose something simular also goes for MAC software.
You should import the avast certificate into the mail client.
Perhaps one of these links helps you to figure it out:
https://www.avast.com/faq.php?article=AVKB91
https://forum.avast.com/index.php?topic=161298.msg1155802#msg1155802

As I said, I'm not a MAC user and those links are basically for Windows, but have a look anyway.
Who knows ;)