Author Topic: Anti-Theft "not installed"  (Read 1896 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Anti-Theft "not installed"
« on: March 18, 2015, 05:49:56 PM »
I have just installed Avast Mobile and Anti-Theft on my Android phone. The Anti-Theft icon shows a circle with a line through it and if I tap the icon I see a "App isn't installed" message.

I set up an avast account etc...some setting somewhere that I have missed?

K

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: Anti-Theft "not installed"
« Reply #1 on: March 20, 2015, 02:50:52 PM »
You seem to have installed Avast Mobile Premium. Within it, you need to install Avast Anti-Theft.
The best things in life are free.

REDACTED

  • Guest
Re: Anti-Theft "not installed"
« Reply #2 on: March 27, 2015, 10:17:53 AM »
Hi

I use both these Avast products too and have found the same issue that my phone shows the anti-theft is not installed.  However on checking my online Avast account, it shows my device does have anti-theft installed, so I'm guessing it's supposed to show it like this.  Maybe for security reasons if someone takes your phone and checks the apps, they won't know anti-theft is installed.  I don't have the Premium versions installed, only the free versions at the moment.