I've tried to disable auto renew. Cant.
I submitted a ticket twice now and nothing.
order number-
14306666600
Requests are processed on a fifo basis first in, first out. Each new submission puts you back to the bottom of the heap.
It takes between 7 and 10 business days for the process to happen. Patience always helps.
Post your last Support reply ticket # here, not your order # and we'll try to attract some attention to your problem.
Merry Christmas!