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As you see from the above Avast have now resolved the situation and I have received FOUR other apologies from them. However as this has taken three months to get to this stage I am certain this conclusion would not have been reached without the assistance of this forum. My thanks once again to those involved.
I thought so too but today I have received three more e-mails addressed to my late wife. Not sure anyone in Customer Relations is up to the job as Carlos Borja assured me she had been blacklisted and no further communications would be received. Just a warning to Avast clients once they have your name you will be hounded even beyond the grave!