Author Topic: Avastclear: The stub cannot run installer/updater executable (code 0x3)  (Read 20514 times)

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Offline BULLHORN

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Re: Avastclear: The stub cannot run installer/updater executable (code 0x3)
« Reply #15 on: March 21, 2015, 07:29:01 PM »
The issue has been fixed, thank you.

Offline essexboy

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Re: Avastclear: The stub cannot run installer/updater executable (code 0x3)
« Reply #16 on: March 21, 2015, 08:17:33 PM »
Glad to help

Offline mail72

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Re: Avastclear: The stub cannot run installer/updater executable (code 0x3)
« Reply #17 on: March 30, 2015, 04:38:03 PM »
Can I get help with manual removal?

IIRC ... Problem began with a seemingly hung update of definitions from 8.0.1474. Evetually attempted uninstalled (using cntl panel). Now cannot re-install or uninstall using avastclear.exe - getting "The stub cannot run installer/updater executable...".

I ran FRST.exe and examined its output, but too faint of heart to create my own fixit file.

Tnx

Offline essexboy

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Re: Avastclear: The stub cannot run installer/updater executable (code 0x3)
« Reply #18 on: March 30, 2015, 05:39:15 PM »
Attach the logs please

Offline mail72

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Re: Avastclear: The stub cannot run installer/updater executable (code 0x3)
« Reply #19 on: March 30, 2015, 06:23:36 PM »
Sure! Tnx.

Offline essexboy

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Re: Avastclear: The stub cannot run installer/updater executable (code 0x3)
« Reply #20 on: March 30, 2015, 06:58:51 PM »
Run this fix from safe mode only

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVAST Software\Avast\ashShell.dll (AVAST Software)
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
Toolbar: HKU\S-1-5-21-343818398-1284227242-1417001333-1004 -> No Name - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} -  No File
FF Extension: No Name - C:\Documents and Settings\John\Application Data\Mozilla\Firefox\Profiles\npniy3qb.default\Extensions\nostmp [2012-03-25]
CHR Extension: (No Name) - C:\Documents and Settings\John\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2014-01-08]
CHR Extension: (avast! WebRep) - C:\Documents and Settings\John\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\icmlaeflemplmjndnaapfdbbnpncnbda [2014-01-13]
CHR HKLM\...\Chrome\Extension: [icmlaeflemplmjndnaapfdbbnpncnbda] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2014-07-28]
R2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [46808 2014-01-22] (AVAST Software)
R2 aswHwid; C:\WINDOWS\system32\drivers\aswHwid.sys [24184 2014-07-28] ()
R2 aswMonFlt; C:\WINDOWS\system32\drivers\aswMonFlt.sys [67824 2014-07-28] (AVAST Software)
R1 AswRdr; C:\WINDOWS\system32\drivers\aswRdr.sys [55112 2014-07-28] (AVAST Software)
R0 aswRvrt; C:\WINDOWS\system32\Drivers\aswRvrt.sys [49944 2014-07-28] ()
R1 aswSnx; C:\WINDOWS\system32\drivers\aswSnx.sys [779536 2014-07-28] (AVAST Software)
R1 aswSP; C:\WINDOWS\system32\drivers\aswSP.sys [414392 2014-07-28] (AVAST Software)
R1 aswTdi; C:\WINDOWS\system32\drivers\aswTdi.sys [57800 2014-07-28] (AVAST Software)
R0 aswVmm; C:\WINDOWS\system32\Drivers\aswVmm.sys [192352 2014-07-28] ()
2015-03-29 18:55 - 2015-03-29 18:57 - 150062624 _____ (Avast Software s.r.o.) C:\Documents and Settings\John\Desktop\avast_free_antivirus_setup.exe
2015-03-29 18:49 - 2015-03-29 18:51 - 189746552 _____ (Avast Software s.r.o.) C:\Documents and Settings\John\Desktop\avast_pro_antivirus_setup.exe
2015-03-28 14:53 - 2015-03-29 18:40 - 05581328 _____ (Avast Software s.r.o.) C:\Documents and Settings\John\Desktop\avastclear.exe
2015-03-28 14:40 - 2015-03-28 20:14 - 05475064 _____ (Avast Software s.r.o.) C:\Documents and Settings\John\Desktop\avast_free_antivirus_setup_online.exe
AV: avast! Antivirus (Disabled - Out of date) {7591DB91-41F0-48A3-B128-1A293FD8233D}
Task: C:\WINDOWS\Tasks\avast! Emergency Update.job => C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe
C:\WINDOWS\system32\drivers\aswHwid.sys
C:\WINDOWS\system32\drivers\aswMonFlt.sys
C:\WINDOWS\system32\drivers\aswRdr.sys
C:\WINDOWS\system32\Drivers\aswRvrt.sys
C:\WINDOWS\system32\drivers\aswSnx.sys
C:\WINDOWS\system32\drivers\aswSP.sys
C:\WINDOWS\system32\drivers\aswTdi.sys
C:\WINDOWS\system32\Drivers\aswVmm.sys
C:\Program Files\AVAST Software
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net

  • Run the uninstall tool and accept the reboot to safe mode
  • Once complete reboot your system
  • Reinstall Avast
----------


Offline mail72

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Re: Avastclear: The stub cannot run installer/updater executable (code 0x3)
« Reply #21 on: March 31, 2015, 12:11:12 AM »
May have been other items of interest but I saw:

"Error: Restore point can only be created in normal mode."

and

'bitsadmin' is not recognized as an internal or external command,
operable program or batch file.

Should this be a problem?
log attached.


Offline mail72

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Re: Avastclear: The stub cannot run installer/updater executable (code 0x3)
« Reply #22 on: March 31, 2015, 02:17:11 AM »
essexboy:

Sir, your extreme wizardry is much appreciated!!!

Clean and re-install successfull.




Offline essexboy

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Re: Avastclear: The stub cannot run installer/updater executable (code 0x3)
« Reply #23 on: March 31, 2015, 04:07:57 PM »
Nope those errors are not a problem as it was run from safe mode.  Is Avast installing properly now ?

Offline rramey369

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Re: Avastclear: The stub cannot run installer/updater executable (code 0x3)
« Reply #24 on: April 11, 2015, 10:15:31 AM »
I need help with this issue also. I have attached the text files as in the post for my computer

Offline essexboy

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Re: Avastclear: The stub cannot run installer/updater executable (code 0x3)
« Reply #25 on: April 11, 2015, 12:11:41 PM »
You will need to run this fix from safe mode.

Once done ensure that there are no remaining Avast folders on the system.. There should not be

Then run Avastclear from normal mode

Reboot and then try a re-install of Avast

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote

HKLM\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [5511352 2015-03-19] (Avast Software s.r.o.)
ProxyEnable: [.DEFAULT] => Internet Explorer proxy is enabled.
ProxyServer: [.DEFAULT] => http=127.0.0.1:13081
BHO: avast! Online Security -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -> C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll [2015-03-17] (Avast Software s.r.o.)
CHR HKLM\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-03-17]
R2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [343336 2015-03-17] (Avast Software s.r.o.)
S3 AvastVBoxSvc; C:\Program Files\AVAST Software\Avast\ng\vbox\AvastVBoxSVC.exe [3205216 2015-03-17] (Avast Software)
R2 aswHwid; C:\Windows\system32\drivers\aswHwid.sys [24144 2015-03-17] ()
R1 aswKbd; C:\Windows\system32\drivers\aswKbd.sys [26096 2015-03-17] (Avast Software s.r.o.)
R2 aswMonFlt; C:\Windows\system32\drivers\aswMonFlt.sys [73440 2015-03-17] (Avast Software s.r.o.)
R1 aswRdr; C:\Windows\system32\drivers\aswRdr2.sys [81728 2015-03-17] (Avast Software s.r.o.)
R0 aswRvrt; C:\Windows\system32\Drivers\aswRvrt.sys [49904 2015-03-17] ()
R1 aswSnx; C:\Windows\system32\drivers\aswSnx.sys [788272 2015-03-17] (Avast Software s.r.o.)
R1 aswSP; C:\Windows\system32\drivers\aswSP.sys [427480 2015-03-17] (Avast Software s.r.o.)
R2 aswStm; C:\Windows\system32\drivers\aswStm.sys [106912 2015-03-17] (Avast Software s.r.o.)
R0 aswVmm; C:\Windows\system32\Drivers\aswVmm.sys [206976 2015-03-17] ()
R2 VBoxAswDrv; C:\Program Files\AVAST Software\Avast\ng\vbox\VBoxAswDrv.sys [220240 2015-03-17] (Avast Software)
2015-04-08 08:54 - 2015-03-17 10:45 - 00291312 _____ (Avast Software s.r.o.) C:\Windows\system32\aswBoot.exe
2015-03-17 10:45 - 2015-03-17 10:45 - 00043112 _____ (Avast Software s.r.o.) C:\Windows\avastSS.scr
2015-03-15 12:11 - 2015-03-15 12:11 - 00000197 _____ () C:\Windows\system32\2015-03-15-16-11-07.028-AvastVBoxSVC.exe-3568.log
2015-03-13 01:40 - 2015-03-13 01:40 - 00000197 _____ () C:\Windows\system32\2015-03-13-05-40-53.029-AvastVBoxSVC.exe-2988.log
2015-04-08 08:56 - 2014-11-22 01:33 - 00002029 _____ () C:\Users\Public\Desktop\Avast SafeZone.lnk
2015-04-08 08:56 - 2014-11-22 01:33 - 00001969 _____ () C:\Users\Public\Desktop\Avast Pro Antivirus.lnk
2015-03-17 10:45 - 2014-04-28 18:24 - 00024144 _____ () C:\Windows\system32\Drivers\aswHwid.sys
2015-03-17 10:45 - 2014-02-12 15:13 - 00427480 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswSP.sys
2015-03-17 10:45 - 2014-02-12 15:13 - 00206976 _____ () C:\Windows\system32\Drivers\aswVmm.sys
2015-03-17 10:45 - 2014-02-12 15:13 - 00106912 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswStm.sys
2015-03-17 10:45 - 2014-02-12 15:13 - 00081728 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswRdr2.sys
2015-03-17 10:45 - 2014-02-12 15:13 - 00073440 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswMonFlt.sys
2015-03-17 10:45 - 2014-02-12 15:13 - 00049904 _____ () C:\Windows\system32\Drivers\aswRvrt.sys
2015-03-17 10:44 - 2014-02-12 15:13 - 00788272 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswSnx.sys
2015-03-17 10:44 - 2014-02-12 15:13 - 00026096 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswKbd.sys
AV: avast! Antivirus (Disabled - Up to date) {17AD7D40-BA12-9C46-7131-94903A54AD8B}
AS: avast! Antivirus (Disabled - Up to date) {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
Task: {2F12B21B-9EA8-42B2-89A3-34032F03CD1F} - System32\Tasks\avast! Emergency Update => C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe [2015-03-17] (Avast Software s.r.o.)
Task: {C858EF06-D6BC-4A20-ACA6-5E51E9EF6F3F} - System32\Tasks\{F2C4CC8B-32EE-4A08-ADF2-B3F5D98C03A1} => pcalua.exe -a "C:\Program Files\AVAST Software\Avast\Setup\Instup.exe" -c /control_panel /instop:uninstall
C:\Users\Rich\AppData\Roaming\AVAST Software
C:\Users\Rich\AppData\Local\AvastSupport
C:\ProgramData\AVAST Software
C:\Program Files\AVAST Software
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

Offline rramey369

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Re: Avastclear: The stub cannot run installer/updater executable (code 0x3)
« Reply #26 on: April 11, 2015, 05:03:06 PM »
I followed your instructions but now my keyboard doesn't work on my laptop. I'm not able to login to my computer

Offline essexboy

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Re: Avastclear: The stub cannot run installer/updater executable (code 0x3)
« Reply #27 on: April 11, 2015, 05:15:16 PM »
At the login screen press the ease of access icon on the bottom left and use the virtual keyboard http://www.softwareok.com/?seite=faq-Win-7&faq=22

It should return once avastclear has run

Offline rramey369

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Re: Avastclear: The stub cannot run installer/updater executable (code 0x3)
« Reply #28 on: April 11, 2015, 05:20:53 PM »
My mouse pad doesn't work either

Offline rramey369

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Re: Avastclear: The stub cannot run installer/updater executable (code 0x3)
« Reply #29 on: April 11, 2015, 05:39:32 PM »
Well, I am glad I had an old usb mouse laying around. I was able to go back in and was able to do the avastclear in the normal mode. I am about to reinstall avast. I have attached the fixlog as you requested. Thank you for your help.