Author Topic: Query after clean install (Free)  (Read 1270 times)

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Offline rutherfordium261

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Query after clean install (Free)
« on: March 21, 2015, 05:15:29 PM »
I did a clean install by using the removal tool first, then reinstalling fresh.

When I log into my account after reinstallation, I got the message "There are no licenses that can be used for your current device."

When I looked at devices, I noticed I had four separate instances of the same laptop??

I could remove the three other devices (or rather multiple instances of the same device) at my.avast.com so there is only now one device, but I still get the same message about no license?

According to the overview I am protected. Can someone explain this license situation to me?

Offline Cast

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Re: Query after clean install (Free)
« Reply #1 on: March 22, 2015, 06:30:06 AM »
If you did a clean install you need to register for another free license since it most likely removed all that information when you ran the avast uninstall tool.