Latest update has blocked access to my isp's homepage

[REDACTED]

No us.pac in logs

[Eddy]

Hmm, I really though that was (part of) the culprit.
Let's try something else.
Find and download the latest drivers for your network card (or if it is onboard, for your chipset).
Delete the network connection.
Delete the network device.
Install those latest drivers and create a new network connection.

[bob3160]

I get the following when attempting to access spark:

[REDACTED]

Okay I have deleted the connection installed the latest drivers for my network card and still the same result.
This is so crazy, still no problem connecting to any other site I have tried.  Disable webshield and I get straight in to spark.co.nz. 

[Endt]

Hi there,

thanks for the report! To find where the problem is, we will need some information. The easiest way how to provide it to us is to use Avast support tool. (info about it and how to use it - https://www.avast.com/en-us/faq.php?article=AVKB33). Send the package through the interface to use (there is an option for it) and then post the package id here, please

Hope to hear from you soon,
B.

[REDACTED]

Thanks Eddy for the help on this issue, as I, you have spent a lot of time on this problem.  I've been a keen user of Avast for a very very long time now and only ever had 2 issues in that whole time.  But after trying the last suggestion from Eddy I finally gave up and uninstalled Avast.  I have installed another product and no longer have the same issue.  I'll give this issue a rest for the time being until I get the urge to reinstall avast again and run the support tool.
Thanks again for your efforts.

[Eddy]

Thank you zavrix.

Trying to help is all I (and other users here) can do.
Please keep us updated if you have found out more or if the problem is solved.

[bob3160]

Thank you zavrix.

Trying to help is all I (and other users here) can do.
Please keep us updated if you have found out more or if the problem is solved.

It would have been better had zavrix complied with the request from Avast to solve the problem.
Removing Avast is sidestepping a possible problem (infection) that may not yet be detected by another AV and is now being spread.

[REDACTED]

Okay I see your point, although we have done a lot to make sure there is no infection on the system.  I will uninstall the other av and reinstall avast so I can run the tool and submit the results.

[REDACTED]

Hi there,

thanks for the report! To find where the problem is, we will need some information. The easiest way how to provide it to us is to use Avast support tool. (info about it and how to use it - https://www.avast.com/en-us/faq.php?article=AVKB33). Send the package through the interface to use (there is an option for it) and then post the package id here, please

Hope to hear from you soon,
B.

Okay here is the package id GYRQK

[Para-Noid]

Just for kicks I ran a DNS check with these results (Firefox)

http://dnscheck.pingdom.com/?domain=spark.co.nz&timestamp=1427917429&view=1
(Ping using Firefox) http://tools.pingdom.com/ping/?target=spark.co.nz&o=2&id=8096485

[Endt]

Hey Zavrix,

thanks for the package, we got it! Now we need some time to analyze it. I will keep you informed.

Cheers,
B.

[REDACTED]

Thanks.

[Endt]

Hey zavrix,

we can't see the problem from standard logs so if you can send us some more info we would be grateful.

Here is the procedure how to make debug logs of web shield:

• turn off self-defence modul
• turn off the shields
• put this file https://www.dropbox.com/s/09eg4cdn2v3oyqt/StreamFilter.ini?dl=0 to your "C:\ProgramData\AVAST Software\Avast" folder
• turn on the shields (new debug settings will load up)
• reproduce the problem
• turn off the shields again

Zip these items and send them to me (endt_at_avast.com):

• file "c:\ProgramData\AVAST Software\Avast\log\FilterEngine.log"
• folder "c:\ProgramData\AVAST Software\Avast\nsf"
• file "c:\ProgramData\AVAST Software\Avast\log\StreamFilter.log"

Hope to hear from you soon and thanks again,
B.

[REDACTED]

Hi Endt
I have sent you the files.

Cheers
Zavrix