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Author Topic: Horrible Support  (Read 1472 times)

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Horrible Support
« on: March 29, 2015, 05:52:08 PM »
I purchased a combination of Premiere and Secureline and only Premiere is working. When I downloaded and installed the license for secureline it says license expired or secureline server has refused your license.
I set up a support ticket "Ticket ID: #EDJ-745-64601" over a week ago and haven't heard anything back.

I like your product but your support is horrible. Navigating around my new avast account is also horrible.
I can't find any reference in my account that shows I've even opened a ticket.

So that is why I came here, hopefully someone from support reads this message.

Thanks for any suggestions or help,

Paul
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Offline schmidthouse

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Re: Horrible Support
« Reply #1 on: March 29, 2015, 06:02:01 PM »
Hi

Make sure you have the latest version of Avast installed which addresses License issues.
https://forum.avast.com/index.php?topic=168376.0


Further info here Secureline Sub-Forum : https://forum.avast.com/index.php?topic=166427.15
« Last Edit: March 29, 2015, 06:06:15 PM by schmidthouse »
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Offline Eddy

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Re: Horrible Support
« Reply #2 on: March 29, 2015, 10:18:17 PM »
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